Information we collect and how we use it
For general website visitors
- Information you provide prior to signup—When you fill out a form on the Covenant Eyes website, you are considered to have opted in to receiving email communications from Covenant Eyes. You may modify your email subscription preferences or unsubscribe at any time by clicking the “Unsubscribe” link in your email.
- Information passively gathered while visiting our websites—When you visit Covenant Eyes websites, we may send cookies to your device and we may record server logs of your web requests on our websites. We use this information to deliver the functionality of the website and to learn how people use our websites so that we can improve them. These cookies may also be used to show you advertisements for Covenant Eyes on other websites using Google AdWords or other ad vendors. You may update your advertising preferences at any time using Google Ad Preferences.
- Information passively provided by other vendors—We may use other vendors, including Google AdWords, which collect information about your use of other websites and allow us to better target advertisements to you based on your needs and interests. We only see this information in aggregate, and never directly connect it to an individual’s browsing. You may update your advertising preferences at any time using Google Ad Preferences.
- One-on-one communications—We may keep records of our communications with you that involve customer support and sales. We use this information to follow up on issues with customers, determine the frequency and severity of technical issues, improve our sales, and for training employees. Unless you specifically request to be added to a mailing list, you will not be added to any marketing communications as a result of these personal requests.
For users of Covenant Eyes Accountability and Filtering
- Information you provide upon signup—When you sign up for or modify a Covenant Eyes account, you provide us with personal information about yourself and the people that you list on your account. This information includes names, contact information, usernames, and passwords created for Covenant Eyes, settings for our services, and billing information. We use this information to maintain your account and deliver services to people listed on the account.
- Internet activity—One of our core services is our accountability service, which requires that we log our Accountability Users’ Internet activity. For subscribers to that service (who have also agreed to our User Agreement), we gather activity per user, rate that activity, and use it to generate Reports that are then delivered to people that each Accountability User has identified.
- Screen monitoring—We may monitor our Accountability Users’ computer and device screens using Covenant Eyes technology installed on the device by the user to detect problematic imagery, such as sexually suggestive and sexually explicit imagery. For subscribers to that service, who have all agreed to our User Agreement, when our technology detects problematic imagery, our system generates metadata about that imagery and uses that metadata to build reports that are delivered to people that each Accountability User has specified. These reports never include the actual images. As part of that service, the device will take images of the screens. These images are greatly reduced in resolution and made square to 256 x 256 pixels, making text illegible in many, but not all, cases. These images will not leave the device except in the following three cases.
- Case 1. When Covenant Eyes software detects problematic images, the user may dispute the evaluation, claiming it was in error. For every dispute, the user agrees that the images in question may be sent to Covenant Eyes for human review. Covenant Eyes may retain these images for up to two weeks for the dispute; then, after removing all metadata that might identify a user, Covenant Eyes may retain these anonymized images indefinitely to use in improving our service.
- Case 2. When problematic images are detected on a device, those images are sent to Covenant Eyes for human review to ensure that our service minimizes false reporting. Covenant Eyes may retain these images for up to two weeks; then, after removing all metadata that might identify a user, Covenant Eyes may retain these anonymized images indefinitely to use in improving our service.
- Case 3. To improve the performance of our artificial intelligence models that judge whether or not images are problematic, images may be sent periodically from any user’s device to Covenant Eyes, so long as that user has not opted out of this quality assurance feature. These images are not associated with a user. Covenant Eyes may retain these anonymized images indefinitely.
In addition, we may internally use the information we collect to maintain and improve our products and services and to develop new products and services.
When do we share information?
We share information with others only when we must in order to deliver our services to you or when legally compelled to do so. These are the scenarios in which we share private information.
- Covenant Eyes Accountability Users specify other people who will serve as their Accountability Partners. Each Partner is thus granted permission to receive Reports of a user’s device activity. We provide these Reports via email and each partner can access Reports through our secure website.
- Filter Guardians may view portions of a user’s device activity in the fulfillment of their role as Filter Guardian.
- We may share information with strategic partners that work with Covenant Eyes only to improve your experience with our products, services, and advertising. This information may include limited contact information only for the sake of personal inquiries, but will not be shared with third parties for their marketing purposes.
- We will disclose information when required to by the order of a court with proper authority.
- When Covenant Eyes detects suspected child pornography, we will comply with the reporting requirements specified in U.S. Code, Title 18, Chapter 110, which indicate we must report to the National Center on Missing and Exploited Children.
Changes to this policy
We may change this policy from time to time, but we will not change it in a way that restricts your rights without first making good efforts to inform you of the changes.
Last updated May 22, 2018