2. Use of Covenant Eyes’ services by children. Children under the age of 13 must have consent of parent(s) or legal guardian to use Covenant Eyes Accountability and Filtering, or receive another User’s Accountability Report. All Accountability Partners (herein referred to as “Ally” or “Allies”) of children under the age of 13 must have consent of parent(s) or legal guardian to act as the child’s Ally.
3. Acknowledgement of User to use and pay for services; payment schedule. You, as the User of Covenant Eyes services, agree that you are 18 years old or older and are the owner of all computing devices and mobile digital devices, or have been authorized by the owner of all said devices, on which Covenant Eyes’ software and apps are to be installed. Because other people may use said devices, it is incumbent upon you, the User, to ensure that all other Users of said devices have read and agree to this User-Privacy agreement. You also agree to pay a monthly or annual recurring fee for Covenant Eyes services, to be billed in advance. Credit cards may be charged in advance of the service, with the service date starting 5 to seven days before the day of the month in which you signed up for the service.
4. Cancellation of service; identification of User. Service may be cancelled at any time by you, the User, for any reason or no reason at all upon notice to Covenant Eyes. Uninstalling Covenant Eyes’ software and apps does not constitute cancellation of service. In order to cancel, you must contact the Customer Support team; your account billing will continue and you will be held liable for payment until you communicate with a Covenant Eyes Customer Support Representative and confirm deactivation and cancellation of your account. Covenant Eyes reserves the right to cancel service for breach of this contract. Moreover, Covenant Eyes, at any time, without advance notice, with or without cause, at its sole discretion, reserves the right to refuse, cancel, and/or discontinue service to any individual or organization. Failure on the part of you, the User, to provide payment for the service of Covenant Eyes will result in termination of service by Covenant Eyes, and until proper Uninstall procedures (provided by Covenant Eyes) are followed, may result in an inability to access the internet by computing devices owned and/or operated by User (for the purposes of this agreement, “computing device(s)” includes, among other things, all cell phone devices and/or Personal Digital Devices). In the event Covenant Eyes receives a request to verify any username or password, to cancel any account, or to receive the uninstall code, such will be provided upon our judgment (and solely upon our judgment) that the Account Administrator or other authorized person is the person making such request; it is your responsibility to ensure the security and accuracy of all identification information on your account (including your verification question and its subsequent answer) in this regard.
5. 30-Day Money Back Guarantee. First-time users who cancel within the first 30 days of service are eligible for a full refund of the entire amount billed during that first 30 days. To receive the refund, the user must request it from the Covenant Eyes Customer Service team. We will honor the guarantee even when the user requests the refund up to 60 days after the cancellation.
6. Refund policy. Except in situations covered in 5. 30-Day Money Back Guarantee, in the event of termination by you, the User, charges already processed on monthly subscriptions will not be refunded once the term of service has begun. Charges already processed on annual subscriptions will be refunded on request at a prorated amount, so long as the request is received within 60 days of cancellation. All refunds are subject to service fees, which will not exceed the amount of one month’s billing on the account or 1/12 of the annual subscription fee. Covenant Eyes will only honor requests for refunds made by the User or the person whose name is on the account’s credit card. Any member creating accounts with the intention of bypassing accountability shall forfeit any right for a refund and is subject to service fees for each additional account created.
7. Privacy; use of information provided to Covenant Eyes. Covenant Eyes is committed to protecting your privacy concerning any information collected under the terms of your agreement(s). In acknowledging your agreement with this policy, you as the User have agreed to allow Covenant Eyes to monitor and/or filter your use of your own computing device. You, the User, agree that your computing device use may be monitored and reported to you and/or your Allies; monitored device use includes, among other things, web browsing, newsgroups, FTP, IP addresses, times of use, screen images, and may also include recording and reporting of additional Covenant Eyes accounts owned by you which may have different Allies. If one or more Allies are deleted, or if the account is canceled, Allies and Account Administrators may be notified of the change, and Allies may be provided with a then-current Report of activity up to the time of deletion or cancellation. In turn, Covenant Eyes promises that any information collected will only be provided to you or your Allies as per this agreement, except upon specific request by you or your active Allies, and limited to the purposes of said request.
Additionally, while you are a member of a Covenant Eyes Community, Community Owners and Managers will see the anonymized, aggregated statistics of the users in the Community who have installed Covenant Eyes software and apps, have Allies, and use Filtering. Community Owners and Community Managers will see the names of Account Administrators and Billing Controllers of accounts that are a part of their Community, and may see the names of other users on those accounts when that permission has been granted by the Account Administrator.
Accountability data is kept for 30 days, after which it is permanently and irretrievably deleted from our databases. After deletion, the data cannot be recovered by Covenant Eyes. If a permanent record is desired, it is incumbent upon members and/or Allies either to make an electronic copy or hard copy of detailed logs or other data. Information which will be retained securely and indefinitely by Covenant Eyes includes names, usernames, passwords, billing information (including credit card), demographics (including IP addresses), and other account information.
Except as noted above, and in paragraph 14, use by Covenant Eyes will be expressly limited to internal use only for the purposes of database management or systems operations or improvement of the performance of our artificial intelligence algorithms. In addition, metadata concerning scores, timing of scores, applications generating images which are scored, and other metadata may be collected. In the event that Covenant Eyes uses any data, including images, collected for such internal purposes, no such data or images will be preserved in any format that is associated with your name or account.
Covenant Eyes will never share any information gathered under this contract with any third party unless requested by you, the User (for instance, your permission to share with your Ally is deemed as such a request), or unless required to do so by a court of law; this information includes all information regarding your internet use, images displayed on your screen, demographic data, your personal address/phone/email information, your credit card information, or any other information gathered under the terms of this agreement. In the event that you sign up for Covenant Eyes’ Software through any organization which is affiliated with Covenant Eyes (including Covenant Eyes’ affiliates, strategic partners, resellers, or licensees), you agree to any/all of the said organization’s User/Privacy Agreement(s), which may include the release of your personal contact information to said organization(s). In the event that the person signing up for Covenant Eyes’ Software is different from the person, persons, and/or organization responsible for payment of the credit card used on the account, it is understood that the phrases “you,” “your,” and/or “you, the User” shall include the person, persons, and/or organization responsible for payment of the credit card used on the account.
8. Restriction against re-selling license to use Covenant Eyes’ software. You, as the User, agree not to purchase and then resell Covenant Eyes’ Software, nor include the Covenant Eyes’ Software as any package which you otherwise sell or market, without express written consent of Covenant Eyes.
9. Voluntary provision of information and agreement to disclose; protection of password. You, as the User, are voluntarily providing Covenant Eyes with certain information and with permission to monitor and record use of your computing device. You, as the User, agree that all users of your computing device and User ID will be informed that monitoring/recording is being made, and that in so being informed, other users will not have their privacy invaded. You should recognize the value of your User ID, and that casually allowing others to use your ID can lead to inappropriately ascribing computing device use to your own account; and you, the User, agree that Covenant Eyes is not responsible for maintaining the privacy of the User ID information either of you or your Allies (see also paragraph 4). Furthermore, as a Covenant Eyes Community Owner or Manager, allowing others to use your ID can lead to unauthorized changes to your Covenant Eyes Community configuration and settings as well as affording access to your members’ private information.
10. Agreement to comply with laws and restrictions on harmful transmissions. You, as the User, agree that you will comply with all applicable laws regarding computing device use, both now and in the future as laws are generated which may affect use of the computing device. You also agree not to attempt to pursue in any way any transmission of information to Covenant Eyes servers or other equipment which could be harmful to its database or other functions. The transmission of any material in violation of any state or United States regulations is expressly prohibited, and will result in immediate termination of use.
11. No warranty or guarantee of service. Covenant Eyes makes no warranties, express or implied, including, but not limited to, those of merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, misdeliveries, or service interruption however caused. Covenant Eyes does not guarantee continuous or uninterrupted monitoring of computing device use or delivery of service. Routine maintenance and periodic system repairs, upgrades and reconfigurations, public emergency or necessity, force majeure, restrictions imposed by law, acts of God, labor disputes and other situations, including mechanical or electronic breakdowns may result in temporary impairment or interruption of service. Every effort will be made to perform routine maintenance between 3 a.m. and 8 a.m. (EST).
12. Limitations on security of email transmissions. The security of any/all email messages sent by Covenant Eyes cannot be guaranteed on the Internet as information can be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Covenant Eyes does not accept liability for any errors, omissions or viruses in the contents of email correspondence sent to you or your Ally which arise as a result of email transmission.
13. Data provided not to be construed as interpretation of the data. Reports and other data provided by Covenant Eyes to you, the User, or to your Allies consist of data without interpretation. Like all monitoring and filtering programs, there are means of circumvention, so nothing in this agreement or in any other publications or correspondence by Covenant Eyes, Inc., shall be construed to imply that monitoring and/or filtering is performed 100% of the time, or is accurate 100% of the time. The analysis of images provided by Covenant Eyes’ proprietary rating procedures and algorithms is, in itself, data corresponding to results of those procedures and algorithms. Similarly, the summaries of Reports, which Covenant Eyes refers to as the “Report Evaluation,” are also data corresponding to a proprietary procedure and algorithm, and are not, nor are they intended to be, an interpretation of any data. Statements on the Report such as (but not limited to) “Concerning Screenshot,” “Unmonitored Screen Activity,” “No Concerns,” “Review Recommended,” and “Device Missing” are summaries of data collected and given in the Report, and are based wholly on the data of individual device usage compiled for presentation in a Report, and do not indicate a pattern of behavior or intent on the part of the User. It is entirely up to you as the User and to your Allies to interpret the data (including the Report Evaluation) in terms of the actual content of any particular image or images, the appropriateness for the User viewing those images, or any motivation or pattern of viewing by the User.
Our Reports are intended for use in personal recovery from pornography struggles. As such, Covenant Eyes does not endorse or support the use of Reports in a premeditated fashion for legal purposes, e.g. to build a lawsuit or as specific evidence of misuse of the Internet by parolees.
Information displayed within a Covenant Eyes Community Owner’s or Manager’s administrative dashboard or interface contains a summary of activities within a Covenant Eyes Community, which Covenant Eyes refers to as “Pulse,” and are not, nor are they intended to be, an interpretation of any data.
14. Disclosure as to accuracy of rating. Owing to the ever-changing nature of computing devices and the internet, no rating system and/or filter application will perform without error 100% of the time. Covenant Eyes does not accept liability and makes no warranties, express or implied, including, but not limited to, incorrect ratings, which may also result in incorrect blocking and/or allowing websites when the filter is in use, whether the rating is claimed to be too high or too low, of any/all website source code, websites, website domains, website URLs, website titles, screen images regardless of source, and electronic transmissions through any/all internet protocols. Covenant Eyes strives for perfection in its Dynamic Scoring Filter and Accountability Software applications. Occasionally, but rarely, a website may be rated incorrectly. If you believe a website is rated incorrectly, you may request a rating change. Covenant Eyes reserves the right to accept or deny any/all rating change requests. Final judgment on the rating of any particular website will remain at the sole discretion of Covenant Eyes. (There is currently no way to request an evaluation of images provided on Screen Accountability Reports.)
15. Rating Change Request constitutes request to view Report. When a rating change request or request by phone, email, or other means for assistance in understanding an Accountability Report is submitted by the User and/or other members on this account and/or an Ally, said request constitutes permission by you, the User, to allow Covenant Eyes to view said Accountability Report for the purpose of analysis. The said request itself shall be retained by Covenant Eyes indefinitely, but the associated Report will not be retained, in compliance with paragraph #4 above; however, any portions of Reports included in email correspondence between the member or Ally and Covenant Eyes will be retained by Covenant Eyes for the purposes of documenting the correspondence. Covenant Eyes will not make interpretations of data provided in Reports.
16. Indemnification, limit of liability. You shall indemnify Covenant Eyes, its shareholders, affiliates, officers, directors, licensees and licensers from any and all claims and expenses, including, without limitation, attorney’s fees arising from any cause. Furthermore, liability of Covenant Eyes shall in any case be limited to and shall not exceed the total amount of monies paid by you, the User, to Covenant Eyes for use of the Covenant Eyes Software. The parties agree that any dispute arising from this agreement shall have as its venue Shiawassee County, Michigan, wherein are located the offices of Covenant Eyes.
17. Amendments to this agreement. This Agreement may be amended from time to time by Covenant Eyes without notification to users; such amendments may be made either by changes in this Agreement on the Covenant Eyes website, or by email.
Last updated December 16, 2019