17 minute read

FAQs: iPhone Accountability and Filtering with Covenant Eyes

Last Updated: July 7, 2020

Chris McKenna

Chris McKenna is a guy with never-ending energy when it comes to fighting for the safety and protection of children. He is the founder of Protect Young Eyes, a leading digital safety organization. Chris practices his internet safety tips on his four amazing children and is regularly featured on news, radio, podcasts, and most recently on Capitol Hill for his research. His 2019 US Senate Judiciary Committee testimony was the catalyst for draft legislation that could radically change online child protection laws. With expertise in social media usage, parental controls, and pornography use in young people, Chris is highly sought after as a speaker at schools and churches. Since 2016, Chris has worked with Covenant Eyes creating educational resources to help individuals and families overcome porn. Other loves include running, spreadsheets, and candy.

Since the release of the new Covenant Eyes iOS Accountability app in late 2017, the response has been overwhelmingly positive. Our ability to connect our Accountability services into deeper parts of the iPhone, including apps, and force Google safe searches no matter where Google is accessed, has been very helpful to our customers.

Our members have asked a lot of great questions about the new app. I thought that I’d address a few of the more common questions that have come through both our blog and our world-class Customer Support Team.

Question: Can you see my texts?

Answer: No, we cannot see your texts. iMessage activity is not available to us.

Question: Is every app monitored? Filtered?

Answer: Every app is monitored, but allow me to explain what I mean by that. Covenant Eyes is able to see every domain that is accessed through the iOS device. A domain name is synonymous with a “web address,” like “Instagram.com” or “Facebook.com.” Even though you aren’t typing in a web address in order to use an app, like you do in a browser like Safari, the app still makes a “call” through the device to a server in order to access the information you’re looking for. The Covenant Eyes app identifies the “call” and reports that domain every single time the phone tries to access information by reaching out to a server.

Is every app filtered? The answer is no. Currently, we do not have the ability to filter the content that might be shared within an app. Meaning, we can’t block nasty language in Snapchat or stop inappropriate direct messaging and pictures in Instagram (although that’s coming!). The exception to this is that we do have a wonderful handle on Google, no matter where Google is accessed on the device. Meaning, if a person finds a hidden Google search in an app (and they’re everywhere), and think they can get away with an unfiltered search, Covenant Eyes forces a Google safe search every single time. Therefore, although we’re not enforcing our own filtering rules, we are at least forcing Google’s safe search rules, which although not foolproof, are generally effective at blocking most objectionable content. And, anything that might slip through the safe search and is clicked on by the user would be rated by Covenant Eyes at that domain level.

It’s pretty great. And, we’re the only service that can do this.

Question: Why does the VPN only report HM (highly mature) content?

Answer: We had to start somewhere. We’re considering an expansion to our reporting into other content levels and we’ll be sure to let everyone know if we decide to head in that direction. For now, we needed to at least report HM content as a starting point.

February 2018 update: Accountability Reports now list sites that are at or above the “Report Sensitivity Level” (RSL). For example, for one of the men that I hold accountable, their RSL is set at “mature,” which means the Accountability Report for that individual lists sites in the “Mobile & Tablet App Activity for Review” rated mature and highly mature.  

Question: What is a VPN? Did Covenant Eyes invent this?

Answer: A traditional virtual private network (VPN) is typically used by employees to securely access corporate files from remote locations, i.e., home or hotel. Now, the term VPN is more often used to describe commercial VPNs that are used by everyday people to connect to the internet more securely, thereby hiding their internet activity from their internet service provider or protecting their activity when connected to public hotspots.

Covenant Eyes’ new app utilizes the VPN feature on the iPhone in order to dig deeper into activity on the device. We didn’t invent it. We just found a neat way to use it.

Question: Can I turn off the “forced” YouTube restricted mode? It’s too restrictive.

Answer: In our initial release of updated Covenant Eyes iOS app, the answer was “no,” but, we listened to your feedback, and made a change! Now, if you’re a Filter user, you have the option of enabling YouTube Restricted Mode across the entire device. This can be done by the Filter Guardian in My Account, as explained in our support article. This is significant for parents who are constantly fighting against YouTube’s lack of strong mobile controls.

Question: With the new app, do I need to keep using the Covenant Eyes browser?

Answer: Maybe, but it depends on the user. The new app can force safe search in Google and Bing, and will rate any link that is clicked anywhere in the app, but it won’t monitor an inappropriate Google search where nothing is actually clicked. And, if it is clicked in a browser other than Covenant Eyes, i.e., Safari, it’s going to rate at the domain level only. If you want the safest browsing experience, then we advise that you continue using the Covenant Eyes browser, where every click is fully rated, in the same way that many of you have grown to depend on. It’s still the best way.

But, if the freedom to use Safari won’t cause undue temptation, and the knowledge that a dumpster dive into inappropriate content in Safari will now hit the report is enough to make you steer clear of trouble, then our new app is perfect for you too.

Conclusion: We’re pleased with our new iPhone coverage and are actively working on ways to make it even better. We value your feedback, and will continue to listen to our valuable members as we work together to create solutions that enable all of us to live porn-free.

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  • Comments on: FAQs: iPhone Accountability and Filtering with Covenant Eyes
    1. C on

      The app for iOS has been great. My main request would be that it reported search terms, if this is technically possible. But, the fact that it enforces Safe Search is a great help.

      Reply
    2. Vanessa Simmonite on

      i have continuously read about the accountability on a mobile phone can it b used via a smart phone .i caught my husband about q8 months ago viewing porn and i cannot get over it i was feeling a little better before xmas 2017 and knowing his basic phone was almost useless bought him a smart phone to use sith bis bloothtooth excercise machine i regret this so much and the little trust i had regained has vone he may not b doing anything wrong but i dont know .he never puts the phone down i xo take it from him when we retire at night but things are very serious between us .he makes out that i need to see a sychiatrist and i go on at him because i do not trust him .ive told him to leave and that causes probldms but everythings turned on me becausei cant let it go .i want to but do not want to be made a fool of . Thankyou

      Reply
      • Kay Bruner on

        I would think that if there’s nothing wrong with his phone, then you should be able to view the history at any time for your own reassurance. That should be a basic trust-building exercise that he should be willing to undertake: all of his internet activity should be an open book to you, no questions asked. You don’t need to see a psychiatrist about that. He should be willing to open the books for you at any time, given his past behavior.

        Here, here, and here are some articles about boundaries, and here’s one about trust that might be helpful as you think things through.

    3. Orion Maki on

      Hello,
      My name is Orion and I love this service you have provided, but I would like to make a suggestion. I use Apple devices and they have this wonderful feature where you can save your password for websites and apps to your device and have it auto fill when you visit that website when you use Safari. However, this feature is unavailable on the Covenant Eyes app. Would it be possible for this feature to be added, or is it already available, and if so how do you set it up?
      Thank you for everything you are doing,
      Orion Maki

      Reply
      • Chris McKenna on

        Hello, Orion – thank you for this suggestion. I’ve sent it to our development team for further consideration.
        Chris

    4. Short on

      I got rid of my iPhone because the one thing that I could not restrict was when my phone connected to a guest WiFi hotspot. When I would accept the terms to connect, a window would open up for that location’s homepage (i.e. the Starbucks homepage), and I would then be able to navigate to google or youtube and beyond even though I had restricted everything. Does the new app monitor those hotspot windows?

      Reply
      • Chris McKenna on

        Hello, yes, it would monitor domains that you access through the hotspots. If you click, it will be rated.
        Chris

    5. Greg Floyd on

      I use Parentkit to turn off apps and no the VPN is preventing me from using it. How do I delete the vpn?

      Reply
      • Chris McKenna on

        Hello, Greg – are you trying to remove Covenant Eyes so that you can continue using Parentkit? If so, please contact customer service at 877-479-1119 and they can assist you.

        Chris

    6. Steven on

      So for the VPN on iOS. There is a way to get to the VPN section under “general” and go to the covenant eyes section and disable the “On Demand” command. This allows bypassing of the VPN to allow unrestricted access to the internet. Any way it can be set so the accountability partner can get some type of alert when the VPN is shut down? Or is the best way to just restrict all internet access to the Covenent Eyes app? Because then this would still let things like Twitter and Facebook to get through. thanks!

      Reply
      • Chris McKenna on

        Hi, Steven – can you please make sure you have the latest version of the iOS app? We released a new one on 4/4. When the VPN is shut-off, it should be sending a notification to the Accountability Report.

        Regards, Chris

    7. Tim Washburn on

      If the Covenant eyes vpn isn’t on but the browser app is on my phone does that mean it is still monitoring the whole phone, (for all my apps?) If a different browser that isn’t google or bing is added, it will still be monitoring any usage with M rating right? I can’t use the VPN because it slows my phones connectivity very badly on wifi or not

      Reply
      • Chris McKenna on

        Hi, Tim – the VPN is what does the monitoring. If you’ve disabled the VPN and still have the browser, then you’re not protected. If you had the VPN and clicked on a link in another browser, then the VPN would rate it, but without it, no.

        Chris

    8. Joe Scharevit on

      My Iphone just updated to ios 11.3 and it’s been having a lot of trouble connecting to the internet because of covenant eyes. I know the problem is covenant eyes because when i turn off the vpn it takes a few seconds to force it back on and in those few seconds I’ve been able to reconnect. Are you guys aware of this issue and is there a fix?

      Reply
      • Chris McKenna on

        Hi, Joe – I’m not aware of this issue, but our most recent update, released on 4/4, may help with this issue. Please update the CE app and let me know if the problem persists.

        Chris

      • Sandy on

        I am having this issue now. It is blocking all internet connections. Please help!!!!

      • Moriah Dufrin on

        Hi Sandy!

        I am sorry that you are having connection issues! Our customer service team is incredible and would love to help you figure out what is going on. I’d encourage you to give them a call!

        877.479.1119 within US
        989.720.8000 outside US

        Blessings!
        Moriah

    9. Leon on

      The VPN slows and stops connectivity on my apps and browser, even safe stuff. Is there any way to combat this? for example, twitter slows to a crawl, and no images will load at all.

      Reply
      • Chris McKenna on

        Hi, Leon – that’s one that I haven’t heard of lately. Have you tried resetting the device? If that doesn’t work, would you mind contacting customer service? 877-479-1119.

        Thanks – Chris

    10. Josh on

      I generally haven’t used Covenant Eyes or other apps on my iPhone because of the lack of accountability. I was super excited when this VPN feature was released a few months ago but very quickly (within about 15 minutes) discovered how to turn it off in the iPhone Settings. A notification popped up warning me that I no longer had device wide accountability, and I surfed the net freely without anything report ever being sent to my accountability partner.

      If Covenant Eyes knows when the VPN is being turned off and can give me a notification, surely it can put that as a red flag in the accountability report, can’t it? Just like how generating an uninstall code would automatically alert my accountability partner. Having this capability would close what I see as a big cap in Covenant Eye’s iPhone monitoring capability.

      Reply
      • Chris McKenna on

        Hi, Josh – the scenario you described should have sent a notification to your Accountability Report. Can you please call customer service to ensure you’re set up correctly? 877-479-1119

        Chris

    11. Ryan on

      A friend of mine has CE on his iPhone, when he turns off the VPN after a few seconds it automatically comes back on. On mine it does not. How do I force my phone to use the VPN?

      Reply
      • Chris McKenna on

        Hi, Ryan – after you add the CE VPN configuration, then click on VPN in Settings on your phone. You’ll see a little blue checkmark next to “Covenant Eyes” and a lower-case i for “information.” Click that lower-case i and make sure “Connect on Demand” is toggled on. If you’re still having trouble after trying that, please contact customer service at 877-479-1119. Thank you for being a CE member!

        Chris

    12. Dan Tarbill on

      Should I expect that ALL of the web traffic that comes from iOS apps other than the CE browser will appear in the Detailed Browsing Log? Is there a difference in the way iOS CE browser traffic is reported and traffic that’s generated from other iOS apps…like News for instance?

      Reply
      • Chris McKenna on

        Hi, Dan – yes, there is a difference. For traffic through the CE browser, you will see the exact address in the DBL. For traffic through an app other than the CE browser, you’ll see a combination of URLs that you understand, like “www.instagram.com,” and a bunch of addresses that don’t make sense, which is some of the encrypted chatter between the app and domain servers.

        Chris

    13. Thomas on

      YouTube Restricted Mode is ridiculous. It’s WAY too tight. Makes me want to scrap CovenantEyes.

      Reply
      • Chris McKenna on

        Hi, Thomas – we’re definitely aware of this frustration with some of our users and are working on it to try and disconnect the VPN solution from the YouTube forced Restricted Mode. Please hang on! Thank you.

        Chris

      • Luke on

        I am also finding YouTube restricted mode unbelievably restrictive. We’re also almost two months on with no solution. Please fix this!

      • Chris McKenna on

        Hi, I can tell you that we are actively working on this. We do know that it’s causing frustration with some of our users. Just checking – did you know that it’s triggered by being a filter user? So, it’s a trade-off until we find a solution. You could turn off the filter in order to have more YouTube access, but maybe that wouldn’t be safe for you. We are working on a better solution.

        Chris

    14. Corey on

      We are relocating out of the US for a tIme, and see the need for VPN service for security. Does the CE VPN provide security? Is it possible to use another VPN service at the same time as CE?

      Reply
      • Chris McKenna on

        Hi, Corey – that CE VPN doesn’t not provide the security you’re looking for in a traditional VPN and ours cannot run at the same time as another. The world is definitely moving toward more privacy, so I completely understand your desire for a traditional VPN overseas. I’m sorry that we don’t have a solution at the moment.

        Chris

    15. Julio on

      I don’t seem to have the same problems as other with Youtube. Actually, I have the opposite. i’m wondering how I can actually keep the Youtube restricted setting on. All I need to do is shut off the wifi on my iphone 7+ and the option to remove the “restricted” setting on youtube is readily accessible.

      Reply
      • Julio on

        and by Youtube, I mean the Youtube App.

      • Chris McKenna on

        Hi, Julio – it shouldn’t matter what you toggle off and on in the YouTube app. The CE VPN should still force the Restricted Mode regardless. If this is not proving true, can you please call customer service at 877-479-1119? Thank you.

        Chris

    16. Bradyn on

      Hi Chris,

      Was wondering if the VPN still tracks domains accessed in the private browsing mode in Safari? I feel fine leaving Safari enabled with the VPN update, but I wanted to verify if private browsing could still be a backdoor to unmonitored browsing. Thanks.

      Reply
      • Chris McKenna on

        Hi, Bradyn – yes, we still monitor what’s clicked on in Safari even in incognito mode.
        Chris

    17. Hein on

      Hi Chris. I live in Cape Town, South Africa. I have been using the App now for a month on my samsung galaxy A5 and have been very pleased uptill now. When I check which apps are open or running in the background, it always shows ‘covenant eyes monitoring’.

      So this morning at 5am when my alarm on my phone went off, I could not put it off because all of the sudden there is a covenant eyes screen where I had to activate/allow VPN access !!!???

      Why is this now necessary all of the sudden ? I was happy with the app as it was. It did not even give me the option to not allow VPN access.

      Does the VPN access now allow you to gain access to my phone, folders and any files on my phone ? So could you access bank statements on my phone for example ? Or private recordings ?

      Nevertheless I feel uncomfortable with VPN accesa, is there anyway of disabling it and still allow the app to monitor only ??

      Thank you
      Hein

      Reply
      • Chris McKenna on

        Hello, I’m sorry. We’ve been in a beta mode for a few weeks and we’ve just recently released (last week) a brand new version of the app that might resolve your issues. Unfortunately, the VPN must be running for the app to work. It’s not a traditional VPN – we aren’t logging anything other than the top-level domain, so there’s no worries about credit card or bank information hitting our servers. We just utilize a few of the phone’s VPN features, which causes the phone to think it’s a traditional VPN. We had to transition to something other an accessibility, since we were using accessibility for something other than its true intent.

        Chris

    18. Andrew on

      It seems to me that since the update with a VPN, CE causes serious battery drain when I’m using Safari. I seem to be losing 1-2% battery a minute (or more) when just reading the news. I’m on an iPhone 6, iOS 11.4. Is this normal? Will it improve with a future update?

      Reply
      • Chris McKenna on

        Hi, yes, the mobile development team is working on the battery drain. iOS’s new battery use features are giving us greater insight and I hope they’re able to come up with a solution.

        Chris

    19. James on

      Restricted mode being enforced is a huge annoyance to me, is there any setting I can change or option to specifically turn off the VPN for YouTube only?

      Reply
      • Chris McKenna on

        Hi, James – no, not currently. We’re working on a solution here and I hope to have an update soon.

        Chris

    20. Tim on

      Hi Chris, I have an iPhone 6s Plus with CE installed. Whenever I toggle off the “Connect on Demand” option in the VPN settings, it doesn’t turn itself back on. Is there a way to correct this?

      Also, it doesn’t send notifications to the accountability report when the VPN is turned off.

      Thanks

      Reply
      • Chris McKenna on

        Hi, Tim – there should be a notification sent to the Accountability Report when the VPN is turned off. I believe you’re right about the “Connect on Demand,” but if a notification is sent to the report, then the Partner is notified, which (albeit) somewhat mitigates the need to force the connect on demand.

        Chris

    21. Lisa S on

      Hello, we’ve been using Covenant eyes software for a few years now and up until now, like MANY other user’s been happy with the “piece of mind” it provides. Recently, just like a previous user stated, my husbands alarm went off at 5am, and there was literally no way to turn it off!!! Activate VPN showed on the screen, but even trying to activate or disable did nothing to stop the alarm from going off! It woke up our entire family! At 5am! I had to restart the phone in order to turn the alarm off! Not impressed at all. Since that update, my husbands phone is nothing short of frustrating! Everything from webpages not loading to now losing the ability to even watch harmless YouTube videos!!! I feel Covenant eyes has over-stepped their boundaries by literally micromanaging thru this VPN infrastructure. This has been going on for far too long as these complaints go as far back as May 2018!! That’s almost 3 months ongoing Covenant eyes!!! If a fix isn’t provided in the VERY near future we will have no other choice but to find another provider. Please don’t get me wrong, Covenant eyes was a huge part of my husband’s healing journey over 3 yrs ago but, with that said, I do not want to ‘punish’ my husband or limit all his hard work by micromanaging his every little step which this new update is exactly doing! That’s not fair and I feel you as a company have far overstepped your boundaries by way of the aforementioned. PLEASE FIX NOW!!!

      Reply
      • Chris McKenna on

        Hi, Lisa – I’m sorry that you’ve had trouble. For an iPhone, I’ve not heard of anything like this on that platform. If I can encourage you to stick with us at least through talking to Customer Service, I would appreciate it. 877-479-1119.

        Chris

    22. E weiss on

      The YouTube restrictivity is unbearable. Please please figure out a way to disable this!

      I use covenant eyes to help me with my own self control issues and I find it incredibly helpful, YouTube because of the Restriction with the new app on my Android device that I cannot turn off, is not letting me watch news programs that I follow daily, it’s not letting me watch gamer live streams that I watch Daily it’s not letting me watch other commentators that I watch Daily it restricts access to comments on almost every video! This is not what I signed up for it’s super frustrating and I am finding myself unable to deal with it to the point of fighting with myself to turn off the app and unsubscribe all together even though I know how bad that would be for me. Please please please find a way to get rid of this

      Reply
      • Chris McKenna on

        Hi, yes, we are definitely working on a fix to the YouTube restricted mode issue.
        Chris

    23. Jen on

      YouTube used through covenant eyes app was not set to restricted is that normal I thought it was always forced to restricted? Thanks

      Reply
      • Chris McKenna on

        Hi, Jen – if you are a filter user, then YouTube Restricted Mode can be toggled on or off by the Filter Guardian in My Account.
        Chris

    24. John on

      Can you share how/if the new update monitors Twitter? Will it recognize anything inappropriate/mature in the newsfeed and flag it? Basically, is there a way I can have access to Twitter but my accountability partners see if I viewed anything inappropriate/mature?

      Reply
    25. Kenny on

      If you turn on the cell phone’s hotspot feature, and connect a laptop or any device using the cellular hotspot, with that traffic be monitored as well?

      Reply
    26. Chris Townsend on

      Thanks for the great app. I’m grateful for this accountability software. However, with the VPN usage, my battery levels are draining drastically faster – even on standby. Is there a way of deactivating the VPN feature, particularly when my apps are seriously restricted via the Apple Restriction code? If not, it seems I may reluctantly have to stop using Covenant Eyes on my iPhone. I’d appreciate any input.
      Blessings,
      Chris
      PS: I’m using an Apple iPhone 5S

      Reply
    27. Mark on

      As of today (3/1/19), can Instagram app activity now be monitored? This article is now a year old, and it mentioned that capability was coming eventually.

      Reply
    28. Anna on

      Does covenant eyes monitor or seven shot if Wi-Fi is disconnected and no internet

      Reply
    29. Keaton on

      Does this monitor netflix

      Reply
      • Dan Armstrong on

        Thanks for the question. Right now, we can’t see anything in Netflix on mobile, but Screen Accountability works just fine with Netflix on Windows and Mac.

    30. Heather on

      If Covenant eyes is installed on an iPhone and someone connects to the hotspot on that iPhone, does Covenant eyes monitor the activity of the individual that is connect through the hotspot?

      Reply
      • Amanda Powell on

        Hi Heather,

        Covenant Eyes can only monitor the devices that the software has been installed on. If the device that is connecting to the hotspot does not have CE installed, then we will not monitor it.

    31. Diana Knapp on

      My daughter is getting on Facebook and other sites through the gmail app. Even through Safari is block, it still lets her access Safari and Facebook, ect. All it shows is the she is spending a lot of time on gmail. Is there a way to fix this?

      Reply
      • Amanda Powell on

        Hi Diana,

        We encourage you to call in to our Customer Service team. They can walk you through the app settings to insure you have her phone set up the way you would like it to be. Our Customer Service Team is available Monday through Friday from 8 am EST to 11:45 EST and on Saturdays from 10 am to 5:45 pm EST. They can be reached at 877.479-1119.

    32. Brian Milner on

      Hi,

      When the vpn is enabled, does it operate like a normal vpn and hide the url from the ISP or the network owner. Like if you were using a public WiFi would your traffic such as logging into your bank be hidden or can they still see the url you visited

      Reply
      • Moriah Dufrin on

        Hi Brian!

        No, the VPN doesn’t not force you to go through our servers to get online and our service does not add a layer of encryption to your internet activity (i.e. hide the URL, etc). If you have further questions about how the VPN works, I would encourage you to read our support article that covers this topic.

        Blessings,
        Moriah

    33. William Edwards on

      Hello, I just installed CE. The VPN is blocking the cable app on my iPad and iPhone we use for tv. I tried to turn it off to no avail. Any suggestions.

      Reply
      • Moriah Dufrin on

        Hi William!

        I am sorry that you are experiencing this issue! Because many cable apps are location-based, it is common for VPNs to block these apps. If you would still like to use your cable apps, I would recommend you call our Customer Service team and share your question with them!

        877.479.1119 within US
        989.720.8000 outside US

        Blessings!
        Moriah

    34. Username on

      Is there a way to turn off data access through CE? I can limit WiFi access with my home router but my son still has data access. I’d like to be able to turn off data and then control WiFi access through the router. Thanks.

      Reply
      • Moriah Dufrin on

        Hi friend,

        Unfortunately, there is no way to do this through CE. I would suggest using the phone’s parental controls to limit data access. If this doesn’t work, I would recommend that you do not allow your son to have a phone that can connect to the Internet.

        Blessings!
        Moriah

    35. Ethan on

      Is there going be an update where you guys can block apps (that we allow)? For Apple devices.

      Reply
      • Moriah Dufrin on

        Hi Ethan!

        No updates for you, at this point in time. But, when we do have an update, we will be letting everyone know!

        Blessings,
        Moriah

    36. Jacob Harper on

      When I am tempted, I keep turning off the VPN and therefore am not held accountable for what I look at. Is there any way to prevent my ability to turn off the VPN? Or maybe an update to covenant eyes that informs my accountability partner(s) when I do? This would be a huge blessing for me. Thanks in advance!

      Reply
      • Moriah Bowman on

        Hi Jacob!

        Great question. I would recommend calling our amazing Customer Service team:

        Toll-free in the US: 877.479.1119
        Outside the U.S.: 989.720.8000

        They should be able to answer your question!
        Moriah

    37. Josh on

      I would like a phone with ZERO browser on it. I totally trust the covenant eyes app. It’s great. I just want to move towards a tech minimalism lifestyle.

      My question: will the VPN and the screen accountability still work if I deleted the browser app?

      Reply
      • Moriah Bowman on

        Hi Josh,

        Thank you for the feedback.

        If you are referring to the Covenant Eyes browser app, then no, Screen Accountability will not work. If you have further questions about this, please reach out to our amazing Member Care Team:
        Toll-free in the US: 877.479.1119
        Outside the U.S.: 989.720.8000

        Blessings,
        Moriah

    38. Mariah Mast on

      So my boyfriend has this on his computer and his phone. His phone will show maybe 2 screenshots and his YouTube on his pc will take up everything else. How do I getbit so its more Mobile oriented?

      Reply
      • Moriah Bowman on

        Hi Mariah!

        Great question. Although I don’t have a simple and easy answer for you (yet), one potential idea is to create two separate user names (one per device), if that is an option for your account. If you are not sure how to do this, please reach out to our amazing Member Care Team!

        Blessings,
        Moriah

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