Why can’t I get online on iPhone®?

If you’re unable to access the internet via the Covenant Eyes browser or in another browser on your iPhone®/iPad®, this article will help you troubleshoot and resolve the issue:

Are you receiving an error message when you attempt to browse?

Are you successfully connected to the internet? 

Are you unable to open the Covenant Eyes app? 


You cannot browse this page at (page name) because it is restricted.

Apple provides free parental controls, called Screen Time, for iPhone® and iPad®. A specific setting in Screen Time, called Web Content, allows Apple to filter and block explicit websites on your device. When Web Content blocks a web page, you’ll see You cannot browse this page at “___” because it is restricted:

Solution

If you see the above screen when you try and access the site, follow these steps to adjust your Web Content settings:

  1. Open the Settings app on your iPhone®/iPad®.
  2. Tap “Screen Time.”
  3. On the next screen tap “Content & Privacy Restrictions.”
  4. Tap on “Content Restrictions.” (If Screen Time was set up with a passcode, this step will require you to enter the passcode. Forgot the passcode? Refer to Apple Support to reset or retrieve it.)
  5. On the Content Restrictions page, tap the “Web Content” option.
  6. On this page check two items: A) Web Content: is it set at “Allowed Websites Only?” If so, change it to “Unrestricted Access” to disable Apple’s filter or add the website name to the “ALWAYS ALLOW” list. B) NEVER ALLOW: the NEVER ALLOW section will block any site you add to it. If the site you are attempting to access is listed, remove it. Then try and re-load the website!

Your filter settings are currently blocking your access to (page name).

Covenant Eyes blocks websites on your device in two ways: by Blocking Level and your Custom Website List. If we block a website on your device, you’ll see this screen:

Solution

To access a safe site that the filter is blocking, follow these steps to unblock it:

  1. Login to My Account (our online member portal) and see if the site is in your Custom Website List as a blocked site. If it is, remove the site by selecting the trashcan icon.
  2. Enter the name of the site into your Custom Website List and click the green “Allow” button.
  3. Refresh the Covenant Eyes app on your device.
  4. Try and access the website again.

WiFi

Your WiFi connection, if it’s slow or weak, can prevent you from accessing the internet on your device.

Solution

If you’re trying to use WiFi and are unable to load websites, follow these steps:

  1. Check that your iPhone® or iPad® is actually connected to WiFi.
  2. Restart your iPhone® or iPad® and try to load the desired page again.
  3. If you still cannot connect your device to WiFi, refer to Apple Support or switch to Cellular Data.

Cellular Data

The Covenant Eyes app needs access to Cellular Data on iPhone® so we can provide service when you are not connected to WiFi. If Cellular Data is not enabled, you may see this screen in the Covenant Eyes browser app:

Solution

To enable Cellular Data for Covenant Eyes, follow these steps:

  1. Tap “Settings” on the above screen (or open the “Settings” app and tap “Cellular”).
  2. At the top of the page, verify that “Cellular Data” is on.
  3. Then scroll down until you find Covenant Eyes, and verify that the toggle switch is on (green).
  4. Open the Covenant Eyes app and try to access the internet again.

Restrictions Enabled. Certain apps, features, or services can’t be seen or used when Restrictions are on. To use this app, turn Restrictions off.

Apple provides free parental controls, called Screen Time, for iPhone® and iPad®. A specific setting in Screen Time, called Content Restrictions, allows you to set an app age limit for the App Store®. Apps rated above the selected age range cannot be installed, opened, or used.  If Content Restrictions are on, our app may be disabled and you won’t be able to find it on your home screen.

When Content Restrictions block you from opening an app in the App Store®, you’ll see: Restrictions Enabled. Certain apps, features, or services can’t be seen or used when Restrictions are on. To use this app, turn Restrictions off.

Solution

Apple rates the Covenant Eyes app for iPhone® at age 17. Adjust the “Apps” setting in Restrictions to 17+ and then Covenant Eyes will open and run on your device!


I still cannot get online.

If you’re still unable to get online, please contact Member Care.


Related Reading