What does “analyzing” mean?

“Analyzing” appears on the Covenant Eyes app/software menu when Covenant Eyes hasn’t captured any screenshots on the device in the past hour.

Device Was Asleep

The Covenant Eyes app/software menu displays the number of screenshots taken the previous hour.  So if your device’s screen is off for more than an hour and you open our menu, you’ll see “Analyzing.”

Once you use your device and begin browsing again, re-open the Covenant Eyes menu, and instead of “analyzing,” you’ll see the number of screenshots taken the previous hour.

Screen Recording on Mac®

When you install Covenant Eyes on Mac®, we prompt you to enable Screen Recording in System Preferences so that we can take screenshots of your activity.

But if the Covenant Eyes menu is stuck on “analyzing” or there are no screenshots from your Mac® in the Victory app’s Activity Feed or email report, check that Screen Recording is enabled.

Screen Casting on Android™

When you install Covenant Eyes on an Android™ phone or tablet running Android™ 10 or lower, we prompt you to enable Screen Casting in “Settings” so we can take screenshots of your screen.

If the Covenant Eyes menu is stuck on “analyzing” or there are no screenshots from your Android™ device in the Victory app’s Activity Feed or email report, uninstall the Covenant Eyes app and reinstall it.

Windows 7 or 8

This final scenario only applies to Windows 7 and 8. If the Covenant Eyes software menu is stuck “analyzing,” your computer may require a unique update to support our ability to take screenshots. Please reach out to Member Care via chat, email, or phone so we can help you access/perform this update.

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