This article will cover the common questions people ask about Covenant Eyes and tax software:
Will Covenant Eyes interfere with my tax software?
At this time, the newest versions of Covenant Eyes for Mac® and Windows computers have no known conflicts with tax software/websites.
Is it safe for Covenant Eyes to be on my computer while I do my taxes?
Yes! We take your privacy very seriously and have intentionally safe-guarded our software and monitoring processes to protect you:
- We never send clear images from your device; all images are blurred.
- Our blurring process renders most, if not all, text unreadable.
- Blurred images are stored on servers using 256-bit encryption (the same security that banks use).
- Blurred images are kept for no more than 30 days, after which they are permanently and irretrievably deleted from our databases.
My tax software isn’t working! What can I do?
If your tax program won’t allow you to sign-in or displays a security error and you currently use our filter (website blocking service) we recommend the following steps:
- Edit your Custom Website List: add your tax software’s website (for example, turbotax.intuit.com) as an allowed site via your Custom Website List. Doing so will whitelist the site through our filter. Please refresh Covenant Eyes on your computer after you add the site to your list.
- Change your Blocking Level: Covenant Eyes offers two Blocking Levels – Standard (default) and Strong. Standard shouldn’t interfere with your tax program/website, but Strong may. If you’re using the Strong Blocking Level, you and/or your Filter Guardian can change it to Standard.
- Remove the Covenant Eyes filter: if the two previous steps didn’t resolve your issue, you and/or your Account Administrator can remove the filter while you complete your taxes (and re-add it after you’re done). Please refresh Covenant Eyes on your computer after you remove the filter.
- Uninstall Covenant Eyes: if all the above steps didn’t fix the issue with Covenant Eyes and your tax program/website, you can uninstall Covenant Eyes to complete your taxes. You can reinstall Covenant Eyes after you file or complete your taxes.