How do I fix the M211 error on Mac®?

This error almost always indicates that you are at a hotspot, and have not agreed to the Terms of Use or Terms and Conditions page of the network. The Covenant Eyes software has tried to contact and connect to our database, but the hotspot network has intercepted the attempt and redirected it to their login page.

How can I fix this message?

Follow these steps to connect to a public network:

  1. Restart your computer.
  2. Select the desired WiFi name from your available connections.
  3. Open a browser and type in a website you never visit, like go.com, into the address bar.
  4. Your attempt to visit a website you’ve never previously accessed on your computer should prompt the network’s terms and conditions page to populate. Accept the terms and conditions.
  5. Check Covenant Eyes and see if you’ve been automatically signed in. If you haven’t, quickly sign in to Covenant Eyes.

Still can’t get connected?

  1. If you have the ability to turn your phone into a mobile hotspot, turn on your hotspot and then try to connect your other device to it. After you’ve connected, on the device you want to connect to the WiFi, switch your connection to the public WiFi.
  2. If you are using Covenant Eyes for Mac version 3.0.3 or earlier, you have one more step to try. In some cases this will bring up the terms and conditions page: turn off the automatic sign in option for Covenant Eyes, and try to get online.

If you need us, we’re here.

If you still cannot connect to WiFi or access the internet, read Why can’t I get online on Mac®?

Need help? We’re here to support you. Please reach out via chatemail, or phone.


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