Refunds are available for two situations:
- The cancellation falls within the 30-Day Money Back Guarantee window (“Cancel within the first 30 days, ask for a refund, and you’ve got it—guaranteed.”).
- An annual subscription is eligible for a pro-rated refund. You must request a refund during the cancellation process. You can also choose to contribute the pro-rated refund to the Hardship Fund. This fund was set up a few years ago to help people who need the service but are facing a financial challenge. The choice is yours.
Frequently Asked Questions
Can I cancel my account immediately and get a pro-rated monthly refund?
If you cancel your monthly subscription, you’ll be encouraged to use the service for the remaining time you paid for.
How long do refunds take to process?
Refunds typically take 7-10 business days to process.
What card does the refund go to?
The refund will go to the card currently on file for your account.