Does Covenant Eyes give refunds?

Refunds are available for two situations:

  1. The cancellation falls within the 30-Day Money Back Guarantee window (“Cancel within the first 30 days, ask for a refund, and you’ve got it—guaranteed.”).
  2. An annual subscription is eligible for a pro-rated refund. You must request a refund during the cancellation process. You can also choose to contribute the pro-rated refund to the Hardship Fund. This fund was set up a few years ago to help people who need the service but are facing a financial challenge. The choice is yours.

FAQs

Here are the most frequently asked questions about refunds:

Q: Can I cancel my monthly subscription and get a pro-rated monthly refund?

A: If you cancel your monthly subscription, you’ll be encouraged to use the service for the remaining time you paid for.

Q: How long do refunds take to process?

A: Refunds typically take 7-10 business days to process.

Q: What card does the refund go to?

A: The refund will go to the card that was originally billed for payment.

Q: Can I get a refund if I subscribed to Covenant Eyes via in-app purchase on my Apple device?

A: If you subscribed via in-app purchase on your device, Covenant Eyes does not handle refund requests because your subscription is controlled by either Apple or Google:


If you need us, we’re here.

If you want to restart your subscription, you can reactivate it online! Don’t forget to re-install the latest version of Covenant Eyes on each of your devices.

Need help canceling or re-subscribing? We’re here to support you. Please reach out via chatemail, or phone.


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