How do I fix the “private/var/container” message in the Covenant Eyes app for iPhone®?

The Covenant Eyes app for iPhone® is a browser that also provides device-wide monitoring. For the best protection and reports, disable Safari via Screen Time and use Covenant Eyes for browsing the web.

For ease of use, our browser should automatically load the last page that you visited! So it’s rare, but you may see this message when you re-open our browser:

file:///private/var/containers/Bundle/Application/77208FDA-D891-4CD7-B7DD-9FC8B07099CE/CEBrowserTMS.app/UserDiagnostics.html.


What is this message?

This message is from our VPN service. Our VPN runs in the background of your phone to provide device-wide domain (website) monitoring and filtering. This specific message is often random but can occur after an iPhone® or iPad®’s operating system (iOS) updates.

Will this message show up on my report?

If you’re running Covenant Eyes app version 5.4.10 or below, this message may show up on your report under the Recap of Activity section. This section of the report contains non-explicit activity from the member’s devices during the reporting period.

If you’re running Covenant Eyes app version 5.4.11 or above, you will not see this message on your report.

How do I fix this message?

Complete these steps in the order listed below to clear the message:

  1. Clear browsing history and browsing data to help remove this message from the cache (saved data) in our app.
  2. Restart your device to re-launch the Covenant Eyes browser and our VPN service.
  3. In our browser, attempt to load a new website. If you’re able to successfully load a new website, the issue is resolved!

If the above steps didn’t clear the message:

  1. Please uninstall the Covenant Eyes app and re-install it.
  2. If none of the above actions clear the message, please reach out to Member Care via chat, email, or phone.