How do I pay an overdue balance?

The Account Administrator can pay an overdue balance in our online member portal, My Account, with a credit or debit card! This article will cover:


How do I pay an overdue balance?

  1. Go to my.covenanteyes.com and sign in with your Covenant Eyes username and password. (If you forgot your username or password, you can retrieve/reset them via email.)
  2. Select the “Profile” icon.
  3. From the Profile page, select “Billing.”
  4. From the Billing page, select “Update credit card.”
  5. From the Billing Information page, under Payment Method, select “Update.”
  6. Enter your desired payment information, verify your billing address is still correct (if it’s not, re-enter it) and select the blue “Save” button.
     
  7. You’ll be re-directed to the Pay Now page and a message will pop up at the bottom of the page to confirm your payment information was saved. Review the Overdue Invoices details, and then select the “Pay now” button.
  8. You’ll be redirected to the Billing page and a message will pop up at the bottom of the page that says “Payment succeeded.” You’ll also see your “Next Payment” date. You’re all set! Thank you for paying your overdue balance.

How do I restart my subscription?

If Covenant Eyes canceled your subscription due to non-payment, but you paid your overdue balance, you can restart your subscription!

Don’t forget to re-install the latest version of Covenant Eyes on each device.

If you need us, we’re here.

Need help paying an overdue balance or restarting your subscription? We’re here to support you. Please reach out via chatemail, or phone.

Back to the top