Getting started may feel complicated, but it boils down to people. Yes, the app needs to be installed, but having the right person in the right role can make a big difference in obtaining victory. This article will help you cover the basic roles.
The Account Administrator
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- This person has control of every aspect of the account (including billing and canceling the account.)
- He/she will find How do I add, edit, or remove a member from my account? helpful for running the account.
- In some cases, the person in recovery needs someone else to control the account.
- That’s ok and we can help. Consult How do I change who has control of my account? for details.
The Ally
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- A person who is supporting the member is called an ally and will receive accountability reports.
- Allies do not need to buy or install anything.
- Allies do need to have their correct email address in our system. Has the ally logged in and verified their info?
- You can have more than one ally, consult How do I add or remove an ally? for details.
- If you need an ally, consult I don’t have an ally for some suggestions.
The Filter Guardian
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- This person controls the filter settings.
- A Filter Guardian does not need to buy or install anything.
- A Filter Guardian does need to have their correct email address in our system.
- Depending on the situation, a new member might want someone else to control the filter settings.
- If that’s true for you, consult I don’t want control of my filter.
- You can have more than one Filter Guardian. You can assign another person from the account to be your Filter Guardian or you can invite someone from outside the account. Go to your profile and scroll down to the “Add a filter guardian” option, click that option, and follow the prompts.
*For additional details about the roles above, consult What is the difference between an Account Administrator, an Ally, and a Filter Guardian?
The Member
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- This person is using accountability to avoid/overcome pornography.
- After creating an account, make sure you have the right people in the right roles.
- Next, you should install Covenant Eyes to all your devices.
- To consider an additional safeguard, read Understanding Filtering for Screen Accountability.
FAQs
Here are the most frequently asked questions from new members:
Q: How many usernames can I have on my account and how much does it cost?
A: Your Covenant Eyes subscription includes up to 10 usernames at no additional cost! You can choose to be billed monthly or yearly.
Q: Do the people on my account need their own usernames?
A: We highly recommend that each person on your account has his or her own username! This is really important for multiple reasons:
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- Reports: the Covenant Eyes software is username-specific. The Covenant Eyes software assigns activity to the username that is signed in. Having separate usernames ensures that you receive a report for each person on your account with his/her own activity.
- Account Settings: if the member doesn’t want to be able to uninstall Covenant Eyes or be his/her own Administrator, the member can’t share a username with the Administrator because you’ll still have complete access to the account and all account settings.
- Member Care Support: Covenant Eyes’ Member Care Agents are trained to protect your account information and abide by how the account is set up. If you “share” a username with someone, but your full name is not listed for that username, then Member Care won’t be able to assist you.
Q: Can one person have multiple roles on my account?
A: Yes! You can have one person be your Administrator, your ally, and your Filter Guardian. Or you can separate and assign the roles to different people.
Q: How do I change who has control of my account?
A: Login to your online account to invite/change your Account Administrator.
Every situation is unique, whether it’s the personal or technical aspects of the situation. If we can be of help, then please contact Member Care via chat or phone (+1 989.720.8000).
Related Reading
- Ebooks (free and informative!)
- Glossary of Roles and Services
- Screen Accountability FAQ
- Screen Accountability Report Basics