When a specific Covenant Eyes under-the-hood process is not running on Mac® computers, you may receive a Your computer is not protected. Error M072: Internal Error message. Try these steps to try and fix this error message:
Try to Update Covenant Eyes
- From the top, right-hand corner of your Mac menu bar, select the Covenant Eyes icon (it looks like an eyeball).
- From the drop-down menu at the bottom, next to Screen Accountability™, you’ll see the Covenant Eyes version number.
- Login to My Account to see if the Covenant Eyes version number matches the one on your Mac®. If the Covenant Eyes version on My Account is different/newer than the version on your computer, download and install it.
Check Screen Time and Parental Controls
Some people naturally think that using multiple filtering systems is a good way to layer protection in their household and on their devices. For this reason, some parents attempt to use Apple’s free, built-in parental controls, called Screen Time, on a Mac® computer with Covenant Eyes.
Covenant Eyes compatibility with Screen Time varies, per Mac® operating system (macOS®)! If you’re not sure which macOS® version is on your Mac®, check out How do I find my device’s operating system?
- If your Mac® is on macOS® 10.15 Catalina or above, parental controls are called “Screen Time.” We suggest you configure the Screen Time Web Content filter.
- If your Mac® is on macOS® 10.14 Mojave or lower, parental controls conflict with Covenant Eyes on Mac®. We recommend you disable Parental Controls.
Update Your Computer’s macOS®
Generally, it’s best to keep your Mac® up-to-date and running the latest Apple computer operating system (macOS®). If you keep your Mac® updated, Covenant Eyes has a better chance of running smoothly on your device. Follow these steps to update:
- Uninstall Covenant Eyes from your Mac®.
- Install the latest macOS.
- Reinstall Covenant Eyes on your Mac.