Why did you receive this message?
This error is seen when a specific under-the-hood process is not running. After talking to Apple and collecting diagnostics, we’ve discovered that this is a result of a planned change in how the macOS runs, which changes how Covenant Eyes is able to run.
What do you do next?
You can do a few things to resolve the error:
- Make sure your macOS is up to date, Big Sur (11.0) is current.
- Make sure Covenant Eyes is up to date.
- Make sure Mac Screen Time is not limiting or disabling the Covenant Eyes program. If it is, allow Covenant Eyes and restart the Mac.
- In earlier versions of macOS, Screen Time did not exist. If you are using an older Mac, look for Parental Controls and disable that feature entirely.