Why did you receive this message?

This error is seen when a specific under-the-hood process is not running. After talking to Apple and collecting diagnostics, we’ve discovered that this is a result of a planned change in how the macOS runs, which changes how Covenant Eyes is able to run.

What do you do next?

You can do a few things to resolve the error:

1. Make sure your macOS is up to date, Big Sur (11.0) is current.
2. Make sure Covenant Eyes is up to date.
3. Make sure Mac Screen Time is not limiting or disabling the Covenant Eyes program. If it is, allow Covenant Eyes and restart the Mac.
4. In earlier versions of macOS, Screen Time did not exist. If you are using an older Mac, look for Parental Controls and disable that feature entirely.

If none of the above actions fix the M072 error, please contact Member Care via chat, email, or phone. Any agent will be happy to assist you.

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