How do I fix the M062 error on Mac®?

On Mac® computers running macOS® 10.15 Catalina or higher, Covenant Eyes needs access to the “Screen Recording” permission in order to screen capture your activity. If Covenant Eyes doesn’t have access to Screen Recording on Mac®, a M062 error message may occur and you’ll see a Service Interruption message on the report.

What is Screen Recording?

Screen Recording is a privacy setting on Mac® computers. When programs (like Zoom and Covenant Eyes) have access to Screen Recording, they can monitor and view your screen.

How do I fix this message?

If your Mac® is running macOS® Catalina 10.15 or higher, follow these steps to fix the M062 error:

  1. From your Mac® desktop, click on the Apple icon in the top left corner of your screen.
  2. From the menu, select “System Preferences…”
  3. From the System Preferences window, select “Security and Privacy.”
  4. From the Security and Privacy window, select the “Privacy” tab.
  5. From the Security & Privacy window, on the Privacy tab, click the lock  () in the bottom left.
  6. On the System Preferences is trying to unlock Security & Privacy preferences window, type in your Mac® administrator computer password (most likely the password you type in to unlock your Mac and access your computer profile).
  7. From the Security & Privacy window, on the Privacy tab, scroll down and select “Screen Recording” from the menu on the left. Then on the right-hand side of the window, click the box next to “Covenant Eyes.”
  8. On the Covenant Eyes will be able to record the contents of your screen until it is quit window, click “Quit & Reopen.”
  9. Next to “Covenant Eyes” there should now be a checkmark (✔). From the Security & Privacy window, on the Privacy tab, click the lock  () in the bottom left to save the changes.
  10. Please restart your Mac® and after the restart the M062 error should be gone!

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