In order to uninstall Covenant Eyes from a Windows computer, Mac computer, or Android™ device, you will need an uninstall code. For more information, read “How do I uninstall Covenant Eyes?”
NOTE: Due to Apple manufacturer restrictions, Covenant Eyes cannot require an uninstall code to uninstall on iPhone® or iPad®. But you can enable device Screen Time restrictions to safeguard Covenant Eyes from being removed.
Who is authorized to get an uninstall code?
Account Administrators can always generate uninstall codes. Adult members (who have not had uninstall permissions removed by the Administrator) can also generate uninstall codes from their online account, or by calling Customer Support at 989.720.8000.
Am I notified when an uninstall code is generated?
Each time an uninstall code is generated by a member, his ally is notified via email.
How do I prevent a member from generating an uninstall code?
An Account Administrator is able to prevent a member (one marked as “Adult”) from generating uninstall codes. When the setting is adjusted, the member will no longer see the “Uninstall” option in their online account. That setting also prevents that member from receiving an uninstall code from Customer Support. To prevent a member from generating an uninstall code, Administrators can go to the Covenant Eyes website and follow these steps:
- Sign in with the Account Administrator username and password.
- Click “Manage Members” on the left side of the screen.
- Click the gear icon in the member’s profile box.
- Check the box next to “Allowed to Uninstall” in the “Uninstall Permission” section.
- Click the blue “Save” button.