How do I cancel my Covenant Eyes subscription?

It is our mission to help you achieve your goal of overcoming pornography or of helping someone else overcoming pornography. While we’re sad to see you go, we are happy to celebrate with you if it means that you or the person you are helping has found freedom.

Cancel Your Subscription

The Account Administrator can cancel the subscription:

• • Through an online chat with a Member Care Agent
  • Over the phone with a Member Care Agent

*Note: If you bought a Covenant Eyes subscription via in-app purchase:

• • If you subscribed on your Apple device, you must cancel your subscription through Apple.
  • If you subscribed on your Android™ device, you must cancel your subscription through Google.

Through an online chat with a Member Care Agent

1. 1. Select the chat icon in the bottom, right-hand corner of your screen.
      
   2. Type in your name, Covenant Eyes username, phone number, and email address. Then tap the “Start Chatting” button to connect with a Member Care Agent.
      
   3. You’ll be connected with a Member Care Agent. Inform the agent that you’d like to cancel and he or she will assist you!

Over the phone with a Member Care Agent

1. 1. Call our Member Care Team at +1 989.720.8000.
   2. You’ll be quickly connected with a Member Care Agent. Inform the agent that you’d like to cancel and he or she will assist you!

Frequently Asked Questions (FAQs)

Q: If I subscribed to Covenant Eyes via in-app purchase on my Apple or Android™ device, can I contact Covenant Eyes to cancel?

A: If you bought a Covenant Eyes subscription via in-app purchase, your subscription is maintained by Apple or Google:

• • If you subscribed on your Apple device, you must cancel your subscription through Apple.
  • If you subscribed on your Android™ device, you must cancel your subscription through Google.
  • You’ll also need to uninstall Covenant Eyes from your devices once your subscription ends.

Q: Do I need to uninstall the Covenant Eyes app/software if I cancel?

A: Yes! You must uninstall Covenant Eyes from your devices (the software doesn’t remove itself automatically). If you need assistance uninstallin Covennat Eyes, please contact Member Care.

Q: My payment failed and my subscription was canceled. How can I pay my balance and start using the service again?

A: Simply login to your online account and pay your balance! After, you can restart your subscription and continue using Covenant Eyes.

If you need us, we’re here.

If you canceled your subscription and want to re-subscribe, you can reactivate it online! Don’t forget to re-install the latest version of Covenant Eyes on each of your devices.

Need help canceling or re-subscribing? We’re here to support you. Please reach out via chat, email, or phone.

Related Reading

• • How do I update my credit or debit card information?
  • Why am I being charged sales tax?
  • Credit Card Problem?