It is our mission to help you achieve your goal of overcoming pornography or of helping someone else overcoming pornography. While we’re sad to see you go, we are happy to celebrate with you if it means that you or the person you are helping has found freedom.
Cancel your subscription, your way.
The Account Administrator can cancel the subscription:
*If you bought a Covenant Eyes subscription via in-app purchase, you must cancel your subscription through Apple. Please note that purchases made via in-app purchase are subject to Apple’s refund policies.
Through an online chat with a Member Care Agent
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- Select the chat icon in the bottom, right-hand corner of your screen.
- Type in your name, Covenant Eyes username, phone number, and email address. Then tap the “Start Chatting” button to connect with a Member Care Agent.
- You’ll be connected with a Member Care Agent. Inform the agent that you’d like to cancel and he or she will assist you!
- Select the chat icon in the bottom, right-hand corner of your screen.
Over the phone with a Member Care Agent
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- Call our Member Care Team at +1 989.720.8000.
- You’ll be quickly connected with a Member Care Agent. Inform the agent that you’d like to cancel and he or she will assist you!
Frequently Asked Questions (FAQs)
Can I cancel through Covenant Eyes if I subscribed via in-app purchase?
If you bought a Covenant Eyes subscription via in-app purchase, you must cancel your subscription through Apple. Please note that purchases made via in-app purchase are subject to Apple’s refund policies.
Do I need to uninstall the Covenant Eyes app/software if I cancel?
Yes! You must uninstall Covenant Eyes from your devices (the software doesn’t remove itself automatically).
If you need us, we’re here.
If you canceled your subscription and want to re-subscribe, you can reactivate it online! Don’t forget to re-install the latest version of Covenant Eyes on each of your devices.
Need help canceling or re-subscribing? We’re here to support you. Please reach out via chat, email, or phone.