While we’re sad to see you go, we are happy to celebrate with you if it means that you or the person you are helping has found freedom from pornography.
Cancel Your Subscription
*The Account Administrator (Admin) must contact Member Care to cancel:
*Note: If you bought a Covenant Eyes subscription via in-app purchase (through the App Store® or Google Play Store™), Covenant Eyes cannot cancel your subscription:
- If you subscribed on your Apple device, you must cancel your subscription through Apple.
- If you subscribed on your Android™ device, you must cancel your subscription through Google.
Contact Member Care Via Online Chat
- Select the chat icon in the bottom, right-hand corner of your screen.
- Type in your name, Covenant Eyes username, phone number, and email address. Then tap the “Start Chatting” button to connect with a Member Care Agent.
- You’ll be connected with a Member Care Agent. Inform the agent that you’d like to cancel and he or she will assist you!
Contact Member Care Over the Phone
- Call Member Care at +1 989.720.8000.
- You’ll be quickly connected with a Member Care Agent. Inform the agent that you’d like to cancel and he or she will assist you!
Frequently Asked Questions (FAQs)
If I subscribed to Covenant Eyes via in-app purchase on my Apple or Android™ device, can I contact Covenant Eyes to cancel?
If you bought a Covenant Eyes subscription via in-app purchase, Apple or Google maintains your subscription:
- If you subscribed on your Apple device, you must cancel your subscription through Apple.
- If you subscribed on your Android™ device, you must cancel your subscription through Google.
- You’ll also need to uninstall Covenant Eyes from your devices once your subscription ends.
Do I need to uninstall the Covenant Eyes app/software if I cancel?
Yes! You must uninstall Covenant Eyes from your devices (the software doesn’t remove itself automatically). If you need assistance uninstalling Covenant Eyes, please contact Member Care.
My payment failed and my subscription was canceled. How can I pay my balance and start using Covenant Eyes again?
Log in to your online account and pay your balance! After, you can restart your subscription and continue using Covenant Eyes.
If you need us, we’re here.
If you cancelled your subscription and want to re-subscribe, you can restart your subscription! Don’t forget to re-install the latest version of Covenant Eyes on each device.
Need help canceling or re-subscribing? We’re here to support you. Please reach out via chat, email, or phone.