PLEASE NOTE: uninstalling Covenant Eyes does not cancel your plan. You will be billed until you contact Covenant Eyes and cancel your plan.

To cancel your plan, you must contact Member Care:

• Call +1 989.720.8000.
• Chat with us.
• For service hours, visit the Contact Us page.

If you are canceling for financial reasons, please ask a Member Care agent about our hardship program.

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Change your mind and wish to continue using Covenant Eyes after cancelling?

If your plan has not expired:

1. Sign in to My Account with the Administrator username.
2. Go to the Profile section, and click the “Resume your subscription” option.
   
3. Click the blue “Resume on…” button. Or use the “Edit Billing information” link to change a detail, like the billing address.
   
4. In both cases you’ll be taken to the Billing page.

If your plan has expired and you wish to reactivate:

1. Sign in to My Account with the Administrator username.
2. Go to the Profile section. You can select either “Billing” or the “Upgrade to a…” link.
   
3. After you select your services and billing frequency, click the blue “Review and Pay” button.
   
4. On the next page you’ll review your billing information and click the blue “Submit” button at the bottom of the page.
   

After completing those steps, you’re ready to continue using Covenant Eyes! Be sure to install the latest version of Covenant Eyes on each of your devices.