Note: Uninstalling Covenant Eyes does not cancel your plan. You will be billed until you contact Covenant Eyes and cancel your plan.
To cancel your plan, the Account Administrator must contact Member Care: please reach out via chat, email, or phone. For service hours, visit the Contact Us page.
If you are canceling for financial reasons, please ask a Member Care agent about our hardship program.
Why do I have to contact you to cancel?
There are a number of reasons a member might consider canceling this service — maybe they’re caught in a moment of temptation, maybe they aren’t sure how to use Covenant Eyes, the tech doesn’t seem to be working properly, or maybe they are facing financial difficulty. Each of these requires a unique kind of care that we can provide when there is direct contact. Some people appreciate the personal interaction, of our cancellation process, because it helps them address an unspoken need. For others, the direct contact is an inconvenience, and they would rather cancel with a click. While we see both sides of the situation, we have chosen to honor the pursuit of wholeness by implementing direct contact (phone, chat, or email) for cancellation.
Change your mind and wish to continue using Covenant Eyes after cancelling?
If your plan has not expired:
- Sign in to My Account with the Administrator username.
- Go to the Profile section, and click the “Resume your subscription” option.
- Click the blue “Resume on…” button. Or use the “Edit Billing information” link to change a detail, like the billing address.
- In both cases you’ll be taken to the Billing page.
If your plan has expired and you wish to reactivate:
- Sign in to My Account with the Administrator username.
- Go to the Profile section. You can select either “Billing” or the “Upgrade to a…” link.
- After you select your services and billing frequency, click the blue “Review and Pay” button.
- On the next page you’ll review your billing information and click the blue “Submit” button at the bottom of the page.
After completing those steps, you’re ready to continue using Covenant Eyes! Be sure to install the latest version of Covenant Eyes on each of your devices.