This article defines various components of the Covenant Eyes service. If you’re considering the use of Screen Accountability™ and have additional questions, please contact us. We look forward to serving you!
Email Subject Lines
Activity Missing: this subject line indicates that there were a) no screenshots, b) no iOS DNS domains, and/or c) the member is only using clients that are not compatible with Screen Accountability during this reporting period. See this article for more information.
Ready: this subject line means that a) device activity was detected, b) no explicit screenshots were detected, and c) if any potentially concerning domains were detected on an iPhone®/iPad®, those will be included.
Report is Ready – Update Required: this subject line indicates that some of the member’s software needs to be updated to support Screen Accountability. While there are some screenshots on the report, not all of the members’ devices are reporting screen shots. For instructions on updating see this article.
Concerning Screenshot(s): an image that, potentially, has explicit content.
Devices: the phone(s), tablet(s), and/or computer(s) that the member used during the reporting period.
Mobile Background Data: domains/URLs that are 1) likely explicit and 2) detected on an iPhone/iPad. See this article for more information.
Recap of Activity: images that were not detected as explicit. See this article for more information.
Service Interruption: our systems detected the lack of Screen Recording permission on a Mac® computer. See this article for more information.
Unmonitored Screen Activity: our system detected the use of private browsing on an Android™ device. See this article for more information.
Account Administrator (Admin): this individual is in charge of the account and is usually selected during sign-up. If he/she wishes to relinquish control of the account to someone else, then a) the current Admin must contact Customer Service to authorize the switch and b) the new Admin must contact the Customer Service team to formally accept the Admin role.
Ally: a person who receives the report(s). This role is selected by the member or the Account Administrator. An ally is able to a) adjust report frequency, b) generate an online report 24/7, and c) receive reports for more than one member. An ally does not have to subscribe to Covenant Eyes or install anything, he/she just needs to create a username.
Filter Guardian: a person who controls the Filter settings for themselves or another member. This role can be selected by either the member or the Account Administrator. A Filter Guardian can adjust the Blocking level and control the Custom Website List. A Filter Guardian does not have to pay for Covenant Eyes or install anything, he/she just needs to create a username.
Member: someone using the Covenant Eyes services. There is no limit for how many devices they may use. They can send their report to as many allies as they like.
For additional details about Relationships, read What is the difference between an Account Administrator, an Ally, and a Filter Guardian?
Accountability: With your permission, our technology monitors your online activity and produces a report for a person (an ally) of your choosing.
Filtering: When selected, our program will block access to explicit sites. General filtering is powered by CleanBrowsing. Personalized filtering is available using the Block List and/or the Allow list.
Uninstall Code: The daily code is needed to uninstall Covenant Eyes from Windows, Mac, and Android. The code can be generated by a member with permission to uninstall through their online account. For additional information about the code, read Why can’t I generate an uninstall code?