This information applies only to members using the grandfathered (legacy) Personal plan. That plan is no longer available.
If you have a Personal account, you are using a plan that used a per-username, per-service pricing structure. It has been retired.
Our current plan uses a flat rate subscription. You can have up to 10 members on the account and each one can use filtering at no extra charge. Upgrading could save you money!
If you would like one of our Member Care agents to look over your account, please contact us. Any one of our agents would be glad to help!