Covenant Eyes does what it can to limit conflicts with other applications on your computer. However, for a variety of reasons, software conflicts can happen.
Tip: Turning off the computer’s security program before you install Covenant Eyes isn’t necessary; but it is an easy way to make sure the process goes smoothly.
Required Covenant Eyes Files
Antivirus programs use the terms “Exceptions” or “Exclusions” for setting up special permissions. Putting these six Covenant Eyes files in such a category (Exceptions/Exclusions) is your way of configuring the antivirus program so the Covenant Eyes program can run without interference from that antivirus. Basically, you are telling the firewall or antivirus software to “play nice” with these files:
For additional assistance please contact our Customer Service Team via chat, phone (877.479.1119) or email (email@example.com).
The following programs are compatible with Covenant Eyes and configuration is not usually needed. However, in some cases, the unique features of the program being used will require configuration.
- 360 Total Security
- Adaware Antivirus
- Charter Security Suite
- Frontier Deep Guard Internet Security
- G Data
- McAfee Internet Security
- Microsoft Security Essentials
- PC Matic
- Qihoo 360 Total Security
- Rising Antivirus
- Spectrum Security Suite
- System Mechanic
- Total Antivirus
- Total Defense
- Trend Micro
- VIPRE Internet Security (*install Covenant Eyes first)
- Windows Defender
- Windows Family Safety
- Avast Security
- ESET Cyber Security
- Kaspersky Internet Security
- Norton Security
- Panda Antivirus
- Trend Micro Antivirus
- Webroot SecureAnywhere
Known Compatibility Issues
The following programs are known to present compatibility issues with Covenant Eyes. For further explanation, contact Customer Support at 877-479-1119.
- BitDefender—compatibility is nuanced; contact our Support team.
- Endpoint/Enterprise/Managed—when those words are in the name, it’s a strong indicator that the antivirus and/or firewall is controlled by an IT dept or a computer specialist. We are happy to provide to the member, through email, the necessary information about files, URLs and IP addresses. He/she can then relay that to the IT department or “computer guy.”
- Sophos—no longer compatible with Internet Accountability and Windows computers. Compatibility is fine for Screen Accountability™ and Windows computers.
Related reading: What devices does Covenant Eyes work on?