Will Covenant Eyes conflict with an antivirus program?

Covenant Eyes does what it can to limit conflicts with other programs on your computer. However, for a variety of reasons, software conflicts can happen. Turning off the computer’s antivirus (AV) before you install Covenant Eyes is highly recommended and can help ensure smooth installation and avoid future issues.

For assistance configuring your antivirus or anything else, please reach out via chat, (email) or (phone)

Required Covenant Eyes Files

Note: required files only pertain to the Windows operating system. 

AV programs use the terms “Exceptions” or “Exclusions” for setting up special permissions. Putting these three (3) Covenant Eyes files on the Exceptions/Exclusions list is your way of customizing the antivirus so the Covenant Eyes program can run without interference:

    • CovenantEyes.exe
    • CovenantEyesClassifier.exe
    • CovenantEyesCommService.exe

Versions of Covenant Eyes for Windows that came before version 9.0.0 need three additional files added to the Exceptions/Exclusions list:

    • authServer.exe
    • CovenantEyesHelper.exe
    • CovenantEyesProxy.exe

For additional assistance please reach out via chat, (email) or (phone)

Compatible programs

The following programs are compatible with Covenant Eyes. Configuration is highly recommended.

Please reach out via chat, (email) or (phone) if you’d like some assistance configuring any of these programs.

Windows

    • 360 Total Security
    • Avast
    • AVG
    • Avira
    • Bitdefender (the firewall must be turned off or online access will be disabled)
    • BullGuard
    • Charter Security Suite
    • Comodo (nuanced compatibility, please contact Member Care for assistance.)
    • Emsisoft (only compatible when Emsisoft’s ‘Surf Protection’ is turned off)
    • Endpoint/Enterprise
      ^^ when one of those words is in the name, that’s a strong indicator that the antivirus is controlled by an IT department or computer specialist. We are happy to provide, to the member through email, the necessary information about files, URLs and IP addresses. He/she can then share that information with the IT department or computer specialist.
    • ESET
    • F-Secure
    • Frontier Deep Guard Internet Security
    • Immunet
    • Kaspersky
    • Malwarebytes (the free version is perfectly compatible, but the Premium and Premium Trial versions have caused random compatibility issues)
    • …Managed Antivirus (see note below Endpoint/Enterprise)
    • McAfee (removal of McAfee WebAdvisor is recommended; that component of McAfee has been known to conflict with Covenant Eyes for Windows)
    • Microsoft Security Essentials (only for Windows 7 devices)
    • Norton
    • Panda & Panda Dome
    • Qihoo 360 Total Security
    • Sophos
    • Spectrum Security Suite
    • Symantec Endpoint Protection (see note below Endpoint/Enterprise)
    • System Mechanic by iolo (applications by iolo have been known to cause random issues with Covenant Eyes at random times)
    • Trend Micro
    • VIPRE
    • Webroot
    • Windows Defender (turn off while installing Covenant Eyes)
    • Windows Family Safety (not recommended, may conflict with Covenant Eyes)
    • Windows Firewall
    • ZoneAlarm (compatible with Screen Accountability only when our filtering is off)

Mac

  • Avast Security
  • AVG (Screen Accountability members will need to disable AVG’s Fake Website Shield in order to prevent filtering issues)
  • Avira
  • BitDefender
  • BullGuard
  • ClamXAV
  • Comodo
  • eScan
  • ESET Cyber Security
  • F-Secure
  • G Data Antivirus
  • Intego
  • Kaspersky Internet Security
  • K7 Antivirus
  • Mac Firewall
  • McAfee
  • Norton Security & Norton 360
  • Panda Antivirus
  • PC Matic
  • Sophos
  • Total AV
  • Total Defense
  • Trend Micro Antivirus
  • Vipre AV

Known Compatibility Issues

The following programs are known to present compatibility issues with Covenant Eyes. For further explanation, please reach out via chat, (email) or (phone)

Windows

  • Adaware Antivirus: compatibility is nuanced; contact our Member Care team.
  • BitDefender: compatibility is nuanced; contact our Member Care team.
  • Comodo: only compatible when our filtering is off or “Filter loopback traffic” in Comodo is disabled.
  • Endpoint/Enterprise/Managed: when those words are in the name, it’s a strong indicator that the antivirus and/or firewall is controlled by an IT department or a computer specialist. We are happy to provide to the member, through email, the necessary information about files, URLs and IP addresses. He/she can then relay that to the IT department or “computer guy.”
  • ZoneAlarm: Covenant Eyes’ filter and ZoneAlarm are not compatible on Windows. If you wish to use Covenant Eyes’ filter, you cannot use ZoneAlarm.
  • Other conflicts include any other monitoring/filtering software either installed or on the network/router. This includes parental controls that affect time limits, app limits, and filtering. These must be removed in order for Covenant Eyes to fully function.

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