If you are looking at a Screen Accountability™ report and notice you aren’t seeing activity from an Android™ device, there may be something preventing the app from running properly. Or, if you are receiving a message that Covenant Eyes has stopped working, here are a few things you can check to get back on track:
Is your Covenant Eyes app for Android up-to-date?
First, ensure you are running the newest version of Covenant Eyes with the latest fixes and features. Go to the Google Play Store and check for updates to make sure you aren’t running an old version of Covenant Eyes.
You’re up-to-date, but still having problems.
Check some of the common culprits that may cause the Covenant Eyes app to crash or report improperly.
If you noticed your Covenant Eyes app having problems shortly after an update to the Android operating system, simply uninstall and reinstall the Covenant Eyes app. This works for many apps, not just for Covenant Eyes. (You must have Android 6, or higher, in order to use the Covenant Eyes app.) After reinstalling Covenant Eyes, you will need to follow the steps to exclude the app from the battery optimizer.
It’s not uncommon for an antivirus app to use some the same functions on the phone that the Covenant Eyes app uses. Using both may cause a conflict and you might see Covenant Eyes stop working. Removing the antivirus app is recommended, but Covenant Eyes may still be damaged from the conflict. To be thorough, we advise you to uninstall and reinstall the Covenant Eyes app.
Blue light filter
Many Android devices come with a blue light filter built in; the goal of the filter is to reduce eye strain. To see if your phone is utilizing a blue light filter, pull down from the top of your screen to view your notifications and buttons (like WiFi and Bluetooth.) and look for the blue light filter. This item only needs to be disabled when installing the Covenant Eyes VPN. Afterwards, you may re-enable this feature. On some devices, this setting is called Night Light.
Most Android devices come with a built-in battery optimizer. This serves the purpose of disabling apps that run frequently to preserve battery life. Being that Covenant Eyes runs constantly to monitor and protect your device, it’s not surprising to see a battery optimizer disrupt or disable Covenant Eyes. Here are some steps for finding and excluding Covenant Eyes from the battery optimizer
Security app from a cell service provider
Some cell service providers provide an app that focuses on digital safety. It’s important to know what your app does, because, at this time, there is not an industry standard for what these apps do. Your provider’s app might offer location monitoring, device protection, a VPN, a battery saver, content filtering, and time limits. But it might only offer two of those features. Two examples include AT&T’s Secure Family app and Verizon’s Smart Family app.
Task killer apps
Check for an app that functions as a task manager for the phone/tablet. Such apps seek to optimize your device by “killing” (forcibly closing) other apps; they often include a battery saving function. When they are not configured, such an app can cause gaps in Covenant Eyes’ reporting. You should disable/remove any app that falls into this category. Realistically, due to improvements in technology, such apps are not necessary in the way that they once were.
If you’re still having trouble with the Covenant Eyes app for Android, then please contact our Customer Service team via chat, phone (989.720.8000) or email (firstname.lastname@example.org).