Why has Covenant Eyes stopped working on my Android™ phone?

If your report doesn’t have activity or you receive a crash error from the app, something may be preventing the app from running. Here are a few things you can check to get back on track:

Is your Covenant Eyes app for Android up-to-date?

First, ensure you are running the newest version of Covenant Eyes with the latest fixes and features. Go to the Google Play Store and check for updates to make sure you aren’t running an old version of Covenant Eyes.

You’re up-to-date, but still having problems.

Check some of these common culprits that may cause the Covenant Eyes app to crash or report improperly.

  • Android update

If you noticed your Covenant Eyes app having problems shortly after an update to the Android operating system, simply uninstall and reinstall the Covenant Eyes app. This works for many apps, not just for Covenant Eyes. (You must have Android 6, or higher, in order to use the Covenant Eyes app.) After reinstalling Covenant Eyes, you will need to follow the steps to exclude the app from the battery optimizer.

  • Antivirus apps

It is unlikely that an antivirus app will cause the Covenant Eyes app to stop working. But, in a very small handful of cases, uninstalling and reinstalling the Covenant Eyes app resolved the issue and both apps were working normally again. If after trying all other steps the Covenant Eyes app is still crashing, attempt removing both the antivirus and our app, then reinstall Covenant Eyes. If the issue resolves after removing the antivirus, you may be one of the few whose antivirus is not compatible with Covenant Eyes.

  • Blue light filter

Many Android devices come with a blue light filter built in; the goal of the filter is to reduce eye strain. To see if your phone is utilizing a blue light filter, pull down from the top of your screen to view your notifications and buttons (like WiFi and Bluetooth) and look for the blue light filter. On some devices, this setting is called Night Light. In addition to the blue light filter built in to the operating system, many users also download light filtering apps. These features need to be disabled when installing the Covenant Eyes VPN, afterwards, you may re-enable them.

  • Battery optimizer

Most Android devices come with a built-in battery optimizer. This serves the purpose of disabling apps that run frequently to preserve battery life. Because Covenant Eyes runs constantly to monitor and protect your device, it’s not surprising to see a battery optimizer disrupt or disable Covenant Eyes. Here are some  steps for finding and excluding Covenant Eyes from the Android 10 battery optimizer. If your device is using Android 9, use these instructions.

  • Network conflicts

From time to time, networks and even cell providers can have settings that may interfere with our ability to contact our server. Sometimes this will result in, what looks like, an app issue. A few common examples are Disney Circle or OpenDNS on home networks, or tight controls by the IT department running a business, hospital, or school network. By switching to WiFi (if you’re on cellular data) or switching to cellular data (if you’re on WiFi), and remaining on the network and browsing for a time, you may notice the app beginning to work again and the filter functioning properly. If this is the case, there may have been a conflict on the network you were trying to use before you switched to another one.

  • Security app from a cell service provider

Some cell service providers pre-install an app that focuses on digital safety. It’s important to know what your app does, because, at this time, there is not an industry standard for what these apps do. Your provider’s app might offer location monitoring, device protection, a VPN, a battery saver, content filtering, and time limits. But it might only offer a few of those features. Two examples of conflicting apps include AT&T’s Secure Family app and Verizon’s Smart Family app.

  • Task killer apps

Check for an app that functions as a task manager for the phone/tablet. (It might also be called a battery saver.) Such apps seek to optimize your device by “killing” (forcibly closing) other apps; they often include a battery saving function. When they are not configured, such an app can cause gaps in Covenant Eyes’ reporting. You should disable/remove any app that falls into this category. Realistically, due to improvements in technology, such apps are not necessary in the way that they once were.

  • VPNs

Covenant Eyes uses the VPN function on Android phones and tablets, and must remain running at all times. Android devices only allow one app at a time to use the VPN functionality. For this reason, no other VPN will be able to run with Covenant Eyes concurrently. Any other VPN (whether it is work-issued or a personal choice) will conflict with the Covenant Eyes app and should be removed.

If you’re still having trouble with the Covenant Eyes app for Android, then please contact us.


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