If, while using the Filter service, you notice that Covenant Eyes is preventing you from getting to a website you believe you should have access to, check these two items.
1.) Verify that the site you are trying to visit isn’t intentionally blocked by one or both of our blocking levels:
Adult: Blocks access to all adult, pornographic and explicit sites. Malicious and phishing domains are blocked. This level does not block proxy or VPNs, or mixed-content sites; sites like Reddit are allowed. Google and Bing are set to SafeSearch.
Family: Blocks access to all adult, pornographic and explicit sites. Malicious and phishing domains are blocked. This level blocks proxy and VPN domains that are can be used to bypass their filters. Some, not all, mixed content sites (like Reddit, & Imgur) are also blocked. Google, Bing, DuckDuckGo, and YouTube (Moderate) are set to SafeSearch.
If you are certain that the website you are trying to visit is being incorrectly blocked, there may be a conflict between Covenant Eyes and another piece of software you use.
2.) Check your computer or your network for these conflicts:
It’s normal to think that having more services is better. But, in reality, they can end up fighting each other instead of working together. If you utilize one or more of the services listed below while using Covenant Eyes, a “fight” may occur and result in blocked access to websites that are otherwise permissible.
To see if this is the case, you can disable/remove the conflicting service, leave Covenant Eyes in place, and restart your computer. Then, try to access the site that was blocked before; if you can get to that site, you have a strong indicator that a “fight” was happening. Here are some programs that may conflict with Covenant Eyes:
- Any app or program that implements and/or protects DNS settings
- Circle (a device for controlling your home wifi)
- Coffee shop, Corporate, and Educational wireless networks that are using filtering
- Google WiFi Parental Controls
- OpenDNS (or similar router-based filters)
- Other filtering programs
- Parental Controls on Mac (for Covenant Eyes to work, they must be turned off on every profile)
- Parental Controls through your Internet Service Provider
- Screen Time settings on Mac or iPhone®/iPad®
For additional assistance, including technical troubleshooting, please contact our Customer Service team. They are available via chat, email (email@example.com) and phone (989.720.8000). They are happy to help!