How do I access a website the Covenant Eyes filter blocked?

The Covenant Eyes filter works in two ways to block inappropriate content: Blocking Level and Custom Website List. The Blocking Level is a pre-determined setting that tells the filter how strictly to filter. The Custom Website List helps tailor the filter to meet your needs by letting you block and allow specific websites.

Is the filter blocking too much? This article will walk you through how to access a page blocked by the filter:


Remove the Website from Your Block List

Please note: for safety purposes, only Filter Guardians can remove sites from the Block List.

  1. Sign in to My Account and select the member you want to adjust filter settings for.
  2. Tap the “Settings” option for that member.
  3. On the Settings screen, tap the “Custom Website List” option.
  4. Look at the Custom Website List and see if the site you are trying to access is blocked.
    Sites that are blocked will have this icon next to it: . If you see the site listed as blocked, tap the trash can icon to remove it. If you don’t see the site you’re attempting to access blocked, skip ahead to: Add the Website to Your Allow List.
  5. You’ll be asked to verify that you want to remove the site: click “confirm.” You’ll then receive a message at the bottom of your screen confirming the change.
  6. Refresh Covenant Eyes on your device and then try to access the website again.

Add the Website to Your Allow List

  1. Sign in to My Account and select the member you want to adjust filter settings for.
  2. Tap the “Settings” option for that member.
  3. On the Settings screen, tap the “Custom Website List” option.
  4. Type in the website you want to allow and click the green “Allow” button. Do not add “www” or “https” at the beginning of the website name. Just type in the name of the site, i.e. examplewebsite.com.
  5. The website you entered will now show as allowed on your Custom Website List and you’ll receive a message at the bottom of your screen confirming the change.
  6. Refresh Covenant Eyes on your device and then try to access the website again.

Adjust Your Blocking Level

There are two blocking level options:

  • Standard (default): Blocks access to all adult, pornographic and explicit sites. Malicious and phishing domains are blocked. This level does not block proxy or VPNs, or mixed-content sites; sites like Reddit are allowed. Google and Bing are set to SafeSearch.
  • Strong: All Standard Level Blocking plus proxies, VPN domains, and some mixed-content sites (like Reddit) are blocked. Google, Bing, and DuckDuckGo are set to SafeSearch. YouTube is set at Restricted.

If you’re currently using the Strong Blocking Level and want the filter to be less strict, sign in to My Account to change to Standard. After you change your Blocking Level, refresh Covenant Eyes on your device and try the website again!


Still unable to access the website?

If you followed the steps above and still cannot access the website, select your device for device-specific instructions:

Do you need help? We’re here to support you. Please reach out via chatemail, or phone.