If, while using the Filter service, you notice that Covenant Eyes is preventing you from getting to a website you believe you should have access to, check these two items.
1.) Verify that the site you are trying to visit isn’t intentionally blocked by one or both of our blocking levels:
Adult: Blocks access to all adult, pornographic and explicit sites. Malicious and phishing domains are blocked. This level does not block proxy or VPNs, or mixed-content sites; sites like Reddit are allowed. Google and Bing are set to SafeSearch.
Family: Blocks access to all adult, pornographic and explicit sites. Malicious and phishing domains are blocked. This level blocks proxy and VPN domains that are can be used to bypass their filters. Some, not all, mixed content sites (like Reddit, & Imgur) are also blocked. Google, Bing, DuckDuckGo, and YouTube (Moderate) are set to SafeSearch.
If you are certain that the website you are trying to visit is being incorrectly blocked, there may be a conflict between Covenant Eyes and another piece of software you use.
2.) Check your computer or your network for these conflicts:
If you utilize one or more of these services in conjunction with Covenant Eyes, a conflict can occur and result in blocked access to websites that are otherwise permissible.
- Disney Circle
- Google Mesh Parental Controls
- Parental Controls on Mac (for Covenant Eyes to work, they must be turned off on every profile)
- Parental Controls on your router/network (university, school, or business networks)
- Parental Controls through your Internet Service Provider
- Any application or program that protects or implements DNS settings
- Other filtering programs
To see if this is the case, you can disable/remove the conflicting service, leave Covenant Eyes in place, and restart your computer. Then try to access the site that was blocked before.