The Account Administrator (Admin) has complete control over an account and all the members on the account. This means that Admins can edit settings for all their members, generate uninstall codes, access billing information, and cancel the account.
In some cases, the person using Covenant Eyes wants someone else to be the Admin. If you want to transfer your Admin permission to someone else, there are a few ways you can do so:
Transferring Admins via My Account to an Existing Member
- Sign-in to My Account and select the person’s name from under the Relationships section that you want to be the new Admin.
- Scroll down on the member’s information page, and select “Settings.”
- Scroll down on the Settings page, and select the box next to “Manage my account.”
- Select the bubble next to “With me” if you want the person to be an additional Admin on your account. If you want to transfer Admin permissions from yourself to this person, select the bubble next to “For me.”
Transferring Admins via My Account to a New Member
- Sign-in to My Account, select your profile icon, and then the “My Settings” option.
- On the My Settings page, scroll down and select “+Add an account admin.”
- Select the bubble next to “With me” if you want the person to be an additional Admin on your account. If you want to transfer Admin permissions from yourself to this person, select the bubble next to “For me.”
- Type the New Admin’s name into Full Name field and select “Next.”
- You’ll receive a prompt on the screen requesting that you confirm adding the Admin. Select “Confirm.”
- On the Add a Relationship page, input all the new Admin’s information (email, phone number, username, etc.) and then select the “Add member and adjust settings” button.
Transferring Admins via Phone or Chat with Member Care
To transfer Admin permission via phone or chat, we need the current Admin’s consent and the new Admin’s consent:
- Current Admin’s consent. Contact Member Care by phone or chat and say something like, “I give permission for so-and-so to become the Admin of my account.” The agent will then document your Admin request on your account.
- New Admin’s consent. After you have given us your consent, Member Care will need the new Admin’s consent to add him/her to your account. You’ll need to have the new Admin call us (+1 989.720.8000) or chat with us. Once we hear from the new Admin and he/she agrees to be your Admin, we’ll help him/her get set up on your account.
Removing an Admin via My Account
Note: Only Admins can remove other Admins on an account.
- Sign-in to My Account, and select the person’s name from under the Relationships section that you want to remove.
- On the member’s information page, press the trash can icon next to “Admin on my account.”
- You’ll receive a prompt on the screen requesting that you confirm removing the Admin. Select “Confirm.” A message will populate at the bottom of the screen stating that “(person’s name) no longer manages your account.”
Restricting a Member from Uninstalling Covenant Eyes
In some situations, Admins want to restrict a member from being able to uninstall Covenant Eyes. If you’d like to remove a member’s ability to generate uninstall codes and uninstall Covenant Eyes, read our How do I prevent someone from uninstalling Covenant Eyes? article.
If you’d like to discuss any content from this article, please contact our Member Care team via chat, email (support@covenanteyes.com) or phone (+1 989.720.8000).