The Account Administrator (Admin) has complete control over an account and all the members on the account. This means that Admins can edit settings for all their members, generate uninstall codes, access billing information, and cancel the account.
In some cases, the person using Covenant Eyes wants someone else to be the Admin for them or with them. If you want someone to be an Admin with or for you, there’s a few ways you can do so:
Make a Current Member on My Account an Admin
Note: For the following steps to work, the new Admin must have an existing username/profile on your account. If he/she is a Covenant Eyes member, ally, or Filter Guardian on another account, follow the “Invite a New Member to My Account to be an Admin” steps.
- Sign-in to my.covenanteyes.com to access your account and select the person’s name from under the Relationships section that you want to be the new Admin.
- Scroll down on the member’s information page, and select “Settings.”
- Scroll down on the Settings page, and select the box next to “Manage my account.” Select the bubble next to “With me” if you want the person to be an additional Admin on your account. If you want to transfer Admin permissions from yourself to this person, select the bubble next to “For me.”
- You’ll receive a prompt on the screen requesting that you confirm sending an invite to the new Admin. Select “Confirm.”
- Two confirmation messages will populate at the bottom of the screen stating that the member is now an Admin and that settings were saved successfully.
Invite a New Member to My Account to be an Admin
- Sign-in to my.covenanteyes.com to access your account and select the “+ Add a Relationship” button.
- On the Add a Relationship page, type in the new Admin’s name into the Full name field, and select the box next to “An account administrator.” Select the bubble next to “With me” if you want the person to be an additional Admin on your account. If you want to transfer Admin permissions from yourself to this person, select the bubble next to “For me.” Then tap “Next.”
- On the next page, type in the new Admin’s email address into the Email field and then select “Send email invitation.”
- You’ll receive a prompt on the screen requesting that you confirm sending an invite to the new Admin. Select “Send email invitation.”
- You’ll be automatically redirected to the Relationships page, the new Admin’s name will be listed as Pending, and a confirmation message will populate at the bottom of the screen.
- To complete the transfer, have the new member go to his/her email inbox to view and accept your email invitation to be an Admin.
Remove an Admin from My Account
Note: Only Admins can remove other Admins on an account.
- Sign-in to my.covenanteyes.com to access your account and select the person’s name from under the Relationships section that you want to remove.
- On the member’s information page, press the trash can icon next to “Admin on my account.”
- You’ll receive a prompt on the screen requesting that you confirm removing the Admin. Select “Confirm.” A confirmation message will populate at the bottom of the screen stating that “(person’s name) no longer manages your account.”
Restrict a Member from Uninstalling Covenant Eyes
In some situations, Admins want to restrict a member from being able to uninstall Covenant Eyes. If you’d like to remove a member’s ability to generate uninstall codes and uninstall Covenant Eyes, read How do I prevent someone from uninstalling Covenant Eyes?
Need help adding or changing an Admin? We’re here to support you. Please reach out via chat, email, or phone.