Covenant Eyes and Catalina

Catalina, macOS 10.15, focuses on improving user privacy. For this reason, you need to allow Covenant Eyes access to certain settings on your Mac®. To ensure accountability you will need to:

Important: Members that use a Mac Administrator profile on their computers can disable these settings at any time and a Service Interruption message will appear on their next report. To prevent the member from disabling these settings, create a “Standard user” profile for them to use on the Mac®.


Allow Notifications

  1. You will be prompted to “Allow” two notifications: “Covenant Eyes” and “Covenant Eyes News.” We use these to communicate with you and provide feedback on your system. These two requests might not pop up immediately and might not be together, but please allow both of them for optimal performance.
  2. If you missed those messages when you first installed Catalina, you can click the Apple icon and select “System Preferences.”
  3. Click the “Notifications” icon.
  4. Locate “Covenant Eyes” in the list of apps and tap the toggle switch. Do the same thing for “Covenant Eyes News.”

Allow Screen Recording

  1. Immediately after installing Catalina, you will see this pop-up. Select “Open System Preferences.”
  2. Your Mac will open the Security & Privacy section of System Preferences and you can check the box next to Covenant Eyes.
  3. Go ahead and click “Quit Now.”

In the event you selected “Deny,” follow these steps:

  • Click the Apple icon and select “System Preferences.”
  • Click the “Security & Privacy” icon.
  • Near the top of the screen, click the “Privacy” tab. Then scroll down the list on the left side and click “Screen Recording.” Now, you can check the box next to Covenant Eyes.
  • Go ahead and click “Quit Now.”

Congrats, you took care of the items unique to Covenant Eyes and Catalina! If you have additional questions about Covenant Eyes and Catalina, feel free to contact our Member Care team.


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