Why can’t I get online on Mac®?

If you’re unable to access the internet on your Mac®, this article will help you troubleshoot and resolve the issue:

Have you fully installed and allowed Covenant Eyes?

Are you receiving an error message when you attempt to browse?

Are you using another filtering service?


“M061: System Extension Blocked”

If you began installing Covenant Eyes on your Mac® and you’re subscribed to our filter service, you may see the System Extension Blocked error:

Solution

In your Mac®’s System Preferences, allow the Covenant Eyes system extension.


“No internet” or “You are not connected to the internet”

Your Mac® needs to be connected to a WiFi network in order for you to browse the internet. If you don’t have an internet connection, you may see one of these screens when you try to access a website:

Solution

Check if you’re connected to a WiFi network:

  1. From the top, right-hand corner of your Mac menu bar, select the network icon (it looks like an inverted pyramid).
  2. If your Mac has been connected to a WiFi network, the icon next to the network will be highlighted.
  3. If you’re not currently connected to the desired WiFi network, click on and select the WiFi name from the drop-down menu.If prompted, enter the WiFi network’s password and then click the “Join” button.
  4. Now try and open up an app or browser and access a website. If you can access the internet, you’re all set!

Check if you’re connected to a network with an Ethernet cable:

  1. Make sure the cable is securely plugged into both your computer and router.
  2. Make sure your router is securely plugged into the wall and that your router is on.
  3. Restart the router by unplugging it from the wall (for about ten seconds) and then plug it back in. Give your router a moment to reboot, your computer a moment to recognize the network, and attempt to find your network icon again and connect.
  4. If you are still experiencing network connectivity issues after restarting your router, contact your internet service provider.

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Error M201: Could Not Connect to Server

If you’re not connected to a network, or if the connection is slow or unstable, you may see the “Blocking Service limited. Error M201: Could not connect to server. Verify your internet, firewall, and proxy settings.” message (pictured below). Or you may have received a M202 or M204 error.

Solution

These error messages mean that the Covenant Eyes software on your Mac® cannot connect to our database.

  1. If you receive one of these errors, make sure you’re connected to a network and signed in (see the beginning of this article).
  2. Restart your computer and then try to access a website on your computer.
  3. If you’re still unable to browse or access the internet, refer to How do I fix the “M201: Could not connect to server” error on Mac®?

“Your filter settings are currently blocking your access to (page name).”

Covenant Eyes blocks websites on your device in two ways: by Blocking Level and your Custom Website List. If we block a website on your device, you’ll see this screen:

Solution

To access a safe site that the filter is blocking, follow these steps to unblock it:

  1. Login to My Account (our online member portal) and see if the site is in your Custom Website List as a blocked site. If it is, remove the site by selecting the trashcan icon.
  2. Enter the name of the site into your Custom Website List and click the green “Allow” button.
  3. Refresh the Covenant Eyes app on your device.
  4. Try and access the website again.

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Filtering Services

If you use another filtering service or parental control software with Covenant Eyes, the other service may “fight” with our filter. This may result in no internet access, or otherwise “safe” sites being blocked. Here are some programs that may conflict with Covenant Eyes:

    • OpenDNS (or similar router-based filters)
    • Any app or program that implements and/or protects DNS settings
    • Disney Circle (a device for controlling your home WiFi)
    • Coffee shop, corporate, and educational wireless networks that are using filtering
    • Google Wi-Fi Parental Controls
    • Other filtering programs
    • Parental Controls on Mac (for Covenant Eyes to work, they must be turned off on every profile)
    • Parental Controls through your Internet Service Provider
    • Screen Time settings on Mac

Solution

To see if the Covenant Eyes filter is conflicting with another filtering service:

  1. Switch to a mobile hot spot.
  2. If after switching to a mobile hot spot, you can access the internet, there is a filtering conflict on the prior network.
  3. You may then disable/remove the conflicting service from your device or from your router/network, leave Covenant Eyes in place, and restart your computer.
  4. Then, try to access the site that was blocked before.

I still cannot get online.

Rarely, the Covenant Eyes can get corrupted (sometimes by an operating system update) and then not allow you online.

Solution

Try to update Covenant Eyes on your Mac®:

  1. From the top, right-hand corner of your Mac menu bar, select the Covenant Eyes icon (it looks like an eyeball).
  2. From the drop-down menu at the bottom, next to Screen Accountability™, you’ll see the Covenant Eyes version number.
  3. Login to My Account to see if the Covenant Eyes version number matches the one on your Mac®. If the Covenant Eyes version on My Account is different/newer than the version on your computer, download and install it.

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If you need us, we’re here.

Trying to connect to WiFi at a coffee shop, hotel, airport, or another public hotspot? Follow these instructions to get connected.

Need help? We’re here to support you. Please reach out via chatemail, or phone.


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