We hope this page answers any questions you may have about billing. If you have additional questions, please contact us.
What can I do online?
You can view your current billing information (card information, email, next payment). You can update that information. You can view billing history (invoices and receipts).
Where is my receipt?!
We do not email receipts. You have 24/7 access to your billing history in My Account.
What are my subscription options?
Please note: The cost for members that subscribe to Covenant Eyes via iOS in-app purchase is $22.49/month. These members can still have up to 10 usernames on their accounts and can install Covenant Eyes on as many devices as they like.
If you have any questions while setting up your plan, please contact Member Care. They are happy to help!
How do I take care of an overdue balance?
To pay or retry an overdue balance, an Account Administrator can log in to My Account and pay with a credit or debit card.
When will Covenant Eyes email me?
- If you have outdated or missing card information, we will email you so you can update the information.
- If you have a yearly plan, we will email you about six weeks before we charge you for another year.
- If your plan is ending due to a missed payment, we will email you before your service is impacted.
- If a price change is coming, we will email you.
What if I want someone else to receive the billing emails?
If you would like another person to receive the billing communications for your account, simply put that person’s email address into the “Billing Email” field, and click the blue “Save” button. Only that address will receive billing-related emails.
Who is your payment processor?
Stripe is our payment processing company. Our online invoices and billing-related emails will always include our logo so you can easily identify us.
Will my billing information be secure?
Yes! Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We take your security seriously, and will only work with a payment processing company that meets high-security standards.
Will Covenant Eyes nag me about billing information?
No, alerts are only presented when outdated or missing billing information needs to be taken care of. We keep online alerts to a minimum. We only email you when there is the potential for a loss of service.
Will the price increase?
At some point, yes. It’s the nature of business and life. Will we tell you ahead of time? Definitely! Our last increase did not affect all accounts. But every account that was impacted was notified ahead of time. We’ll do the same thing the next time the need arises.
Can I subscribe via in-app purchase on my Apple device?
Yes! Apple requires our app to support in-app purchases. Please note that if you buy a Covenant Eyes subscription via in-app purchase, your subscription is maintained by Apple.