Antivirus Programs and Covenant Eyes

If you prefer a certain antivirus (AV) or security program, it is probably compatible with Covenant Eyes! However, there are a few AV programs that are not compatible with Covenant Eyes because they cause issues with our core services. Read on to see the AV exceptions we know of, along with a recommendation for you.


Mac®

At this time, there are no known AV programs that conflict with Covenant Eyes for Mac®. However, these two programs conflict with Covenant Eyes on Mac®:

  • CleanMyMac X, a popular cleaning program, can conflict with Covenant Eyes. It may cause an M071 Internal Error. We recommend that you use another cleaner, like CCleaner.
  • MacKeeper, an adware program, causes multiple issues with Covenant Eyes. We recommend you use Malwarebytes (the trial version) to remove MacKeeper.

Windows

In the last year, we removed outdated remnants of our previous service from Screen Accountability. This means Covenant Eyes is compatible with most AV programs on Windows! At this time, these are the only known conflicts:

Antivirus Issue Recommendation
Avast
(paid versions only)
For filter users, use of Avast’s “Real Site” component usually results in the filter not working or the ability to browse is lost. To resolve this conflict, disable Avast’s “Real Site” component.
AVG
(paid versions only)
For filter users, use of AVG’s “Fake Website Shield” component will likely result in the filter not working or the ability to browse will be lost. To resolve this conflict, disable AVG’s “Fake Website Shield” component.
Comodo Due to a firewall setting, filter users may not be able to get online. To resolve this conflict, disable Comodo’s “Filter Loopback Traffic” component.
Endpoint/Enterprise When the words “endpoint” or “enterprise” are in the name of the antivirus, it often indicates that an antivirus program is controlled by a company’s IT department or computer specialist. This can make it challenging for the user to work through technical conflicts. Work with your IT team.
We are happy to email Covenant Eyes’ important file information, URLs, and IP addresses to you. You can then share that information with the IT department or computer specialist in control of your AV software.
McAfee Full or partial disruption of filtering may occur when either of these components are used:

McAfee WebAdvisor

McAfee SiteAdvisor

To resolve the conflict, uninstall McAfee WebAdvisor and/or McAfee SiteAdvisor.
Sophos Filter users on the Strong Blocking level may have trouble blocking Reddit and Imgur. N/A
ZoneAlarm Filter users may be affected by the ZoneAlarm firewall. The impact is usually a loss of web browsing.

Uninstall ZoneAlarm or do not use the Covenant Eyes filtering service.

If you believe your AV program is causing an issue with Covenant Eyes, please contact Member Care for complimentary technical assistance.


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