Antivirus Programs and Covenant Eyes

If you prefer a certain antivirus (AV) or security program, it is probably compatible with Covenant Eyes! However, a few AV programs are not compatible with Covenant Eyes because they cause issues with our core services. Read on to see the AV exceptions we know of, along with a recommendation for you.


Mac®

At this time, there are no known AV programs that conflict with Covenant Eyes for Mac®. However, these two programs conflict with Covenant Eyes on Mac®:

  • CleanMyMac X, a popular cleaning program, can conflict with Covenant Eyes. It may cause an M071 Internal Error. We recommend that you use another cleaner, like CCleaner.
  • MacKeeper, an adware program, causes multiple issues with Covenant Eyes. We recommend you use Malwarebytes (the trial version) to remove MacKeeper.

Windows

Last year, we removed outdated remnants of our previous service from Screen Accountability. This means Covenant Eyes is compatible with most AV programs on Windows! At this time, these are the only known conflicts:

AntivirusIssueRecommendation
Avast

(paid versions only)
Covenant Eyes filter users who also use Avast’s “Real Site” or “Web Hijack Guard” component will not be able to get online, and our filter won’t work correctly.Disable Avast’s “Real Site” component.

Disable Avast’s “Web Hijack Guard.”
AVG

(paid versions only)
Covenant Eyes filter users who also use Avast’s “Fake Website Shield” component will not be able to get online, and our filter won’t work correctly.Disable AVG’s “Fake Website Shield” component.
ComodoCovenant Eyes filter users who also use Comodo will not be able to get online because of a firewall conflict.Disable Comodo’s “Filter Loopback Traffic” component.
Endpoint or Enterprise
Antivirus Programs
When “endpoint” or “enterprise” is in the antivirus name, an IT company/department or computer specialist controls the antivirus. Endpoint and enterprise antivirus programs are typically more aggressive with third-party software, like Covenant Eyes.Contact your IT company/ department for assistance allowing Covenant Eyes through the antivirus’ security settings.
McAfeeCovenant Eyes filter users who also use McAfee’s “WebAdisor” or “SiteAdvisor” component will experience issues with our filter.Uninstall McAfee WebAdvisor and McAfee SiteAdvisor.
SophosCovenant Eyes filter users on the Strong Blocking Level may have trouble blocking Reddit and Imgur.N/A
ZoneAlarmCovenant Eyes filter users who also use ZoneAlarm’s firewall will not be able to get online.

Uninstall ZoneAlarm or do not use the Covenant Eyes filter service.

If you believe your AV program is causing an issue with Covenant Eyes, please contact Member Care for complimentary technical assistance.


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