Charter, F-Secure, Frontier or Spectrum and Covenant Eyes

The illustrations here use the 2021 F-Secure interface, but the instructions will be the same for Charter, Frontier, and Spectrum. F-Secure is used by several internet providers; it simply gets repackaged and renamed. These instructions are provided to ensure the compatibility of this antivirus program and the Covenant Eyes software.

For assistance, please reach out to our Member Care team via chat, email, or phone.


To Install Covenant Eyes

  1. From the F-Secure homepage, click the “Tools” option in the menu on the left side.
  2. On the Tools page locate the “Turn off all security features” option and select it.
  3. F-Secure should ask you to confirm your wish to shut down all security features. Click the “Turn off” button.
  4. After a moment, F-Secure should display a page declaring “Antivirus is turned off.” You are safe to install Covenant Eyes. When the installation is complete, you can follow the same steps to turn F-Secure back on.

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Excluding Covenant Eyes from Scans

  1. From the F-Secure homepage, select the “Settings” link next to the Virus Scan button in the middle of the page.
  2. The Settings window will open up. It may have a notification in the lower left saying it needs Admin rights. If so, then (A) click the “Edit settings” link to dismiss the notification.
    If not, then (B) click the “View blocked applications” link in the DeepGuard section.
  3. The App and file control page will appear. If Covenant Eyes is listed as a blocked item, then select it and click the “Allow” button down below.
  4. Now, select the “Excluded” tab. If Covenant Eyes is not present, click the “Add new” button.
  5. To select the CE (Covenant Eyes) folder, click the following:  This PC > OS (C:) > Program Files > CE.
    Once the CE folder is selected, click the “OK” button.
  6. Once the CE folder appears in the list, you can click the “Close” button.

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Allowing Covenant Eyes through the Firewall

Note: F-Secure uses the Windows Firewall.

  1. From the F-Secure homepage, click the “Tools” option from the left-side menu.
  2. On the Tools page locate and click the “Windows Firewall settings” option.
  3. F-Secure should open up the Windows Defender Security Center, select “Firewall & network protection.”
  4. On the Firewall & network protection screen, click the words “Allow an app through firewall.”
  5. To make sure that Covenant Eyes files are allowed access through the Windows Firewall, click the “Change settings” button. When you do that, the color of the text will darken.
  6. You can now scroll through the list to see if these three Covenant Eyes files are present and have the same settings:
    – CovenantEyes.exe
    – CovenantEyesClassifier.exe
    – CovenantEyesCommService.exe
  7. If any one of the Covenant Eyes files needs to be added, then click the “Allow another app…” button.
  8. Windows will bring up the Add an app window. Next to the Path field there will be a “Browse…” button, click that to locate the Covenant Eyes files.
  9. To open the CE (Covenant Eyes) folder, click the following:  This PC > OS (C:) > Program Files > CE.
    A list of Covenant Eyes file should now be displayed on your screen.
  10. (A) Select the file you need to add, and it will (B) automatically go into the File name field. Click the “Open” button.
  11. The Add an app window should reappear, with the selected file in the Path field, and you can click “Add.”
  12. The new file will be on the list. Click both boxes (Private networks and Public networks) to ensure smooth operation of Covenant Eyes wherever you take your computer.
    When the threee Covenant Eyes files are on the list and have the same settings, you can close the Windows Firewall screen.
    If one of files is missing, then click the “Allow another app…” button and repeat the steps. For ease of reference, here are the three files:
    – CovenantEyes.exe
    – CovenantEyesClassifier.exe
    – CovenantEyesCommService.exe

For complimentary assistance please contact Member Care via chat, email, or phone. Any member of the team will be happy to assist you.

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