AVG and Covenant Eyes

This page explains the process for configuring the 2021 version of AVG. For assistance with this or anything else, please reach out via chat, email, or phone.

We recommend uninstalling the following applications associated with AVG as they’ve been known to conflict with Covenant Eyes:

  • AVG Fake Website Shield
  • AVG Web Tune Up
  • AVG PC Tune Up

To Install Covenant Eyes

  1. From the desktop, right-click the AVG icon in the system tray and move the “Protection is ON” switch to the OFF position.
  2. AVG will ask you to confirm your wish to make this change. To proceed, click the the “OK, STOP” button.
  3. A red dot should appear over the AVG icon. At this point you should be able to install Covenant Eyes with no issue. When you have installed Covenant Eyes and customized AVG with the steps in this article, you can restart the computer to turn AVG back on.

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Disabling Fake Website Shield

  1. From the AVG home page, click the “Payments” tile.
  2. On the Payments page, move the switch for the Fake Website Shield from the “On” to the “Off” position.
  3. AVG will want to confirm your request; please select “Stop indefinitely” from the list.
  4. AVG will, once more, ask you to confirm your request. Confirm by clicking the “OK, STOP” button.
  5. Once the Fake Website Shield has been shut down, you can close this AVG window.

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Creating an Exception for Covenant Eyes

  1. On the AVG home page, click “Menu” in the upper, right-hand corner and select the “Settings” option.

  2. You should be taken to the “General” section of the the Settings page. Select “Exceptions” and, if Covenant Eyes is not on the list of Exceptions, click the “ADD EXCEPTION” button.
  3. AVG should present the Add exception page. Please click the “BROWSE” button.
  4. AVG will open a directory (list) of Windows files. Click the “+” symbol next to Local Disk (C:) to expand that section of the directory. Click the “+” symbol next to Program Files to view the contents. Put a check in the box next to the CE folder and click the “OK” button.
  5. Once the CE folder is on the Exceptions list, you can click the “Close” button and close the AVG window.

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Allowing Covenant Eyes through the Firewall

  1. From the AVG home page, click the “Hacker Attacks” tile.
  2. At the Hacker Attacks page, click “Firewall options” and, in the menu that drops down, select “Application Rules.”
  3. Find Covenant Eyes in the list of Applications.
  4. Click it to expand/open that section, and make sure that these three (3) Covenant Eyes files are present:
    – CovenantEyes.exe
    – CovenantEyesClassifier.exe
    – CovenantEyesCommService.exe
  5. Occasionally AVG will put some Covenant Eyes files in the “Other” section.
  6. To be thorough, be sure that both Outbound ports and Inbound ports are set at “All” and the ‘For all other connections’ option is set to “Ask.”

  7. For each file, set the Connection bar graph to the highest point by clicking the tallest bar.

  8. If any one of the six files is not listed in AVG, right-click the Covenant Eyes header and select “New application rule” from the menu.
  9. AVG will present a directory (list) of Windows files. Move to the CE folder (aka click ‘This PC’ > ‘OS (C:)’ > ‘Program Files’ > ‘CE’), select the missing file, and click the “Open” button.
  10. Once you have added, and configured, the three files you can click the “Close” button and close AVG.

For ease of reference, those three (3) Covenant Eyes files are:
– CovenantEyes.exe
– CovenantEyesClassifier.exe
– CovenantEyesCommService.exe

For assistance configuring your antivirus or anything else, please reach out via chat, email, or phone.

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