How do I fix the “We have detected a problem with your accountability service” message on Android™?

Nearly every Android™ device has a built-in setting called Accessibility. Traditionally, Accessibility is used for voice commands, navigation, display settings, and more. The Covenant Eyes Android™ app needs access to Accessibility in order to provide some secondary app services. This message occurs when our access to Accessibility encountered a problem and needs to be reset. This article will cover:


Fix the Accountability Service Message

  1. Tap “Accessibility Settings.”
  2. You’ll be directed into the device’s Accessibility settings, in your Settings app. Tap on “Covenant Eyes.”
  3. On the next screen, the toggle switch for Covenant Eyes will be on. Turn it off by toggling the switch to the left.
  4. You’ll see a prompt that says Stop Covenant Eyes? Tap “Stop” to confirm.
  5. Now turn Covenant Eyes on by toggling the switch to the right.
  6. You’ll see a prompt that says Allow Covenant Eyes to have full control of your device? Tap “Allow” to confirm.
  7. Great job! Covenant Eyes should now run properly on your device.

Troubleshooting Steps if the Message Persists

Receiving this error message repeatedly? Here are some other steps you can try:


If you need us, we’re here.

If you’d like to verify that Covenant Eyes is working properly after completing the above steps, refer to How do I know that Covenant Eyes is working properly?

Are you still receiving this error message? We’re here to support you. Please reach out via chat, email, or phone.