Why isn’t the Accountability Report showing any activity?

If you receive a Report for someone you hold accountable and it says “Activity Unknown” or “No Activity,” it could be for one of three reasons.

  1. The user was not actually online. While rare, it is possible that the user did not get online on any of their devices.
  2. Covenant Eyes is not installed on any device(s). This can happen if a user got a new device, replaced an old one, or no longer has the device Covenant Eyes was installed on. Read Install Covenant Eyes to All Your Devices for additional information on how to install Covenant Eyes.
  3. The user is signed in with the wrong username. This can happen on family or multiple user accounts. Covenant Eyes attaches activity to the username signed in. If the wrong username is signed in, all activity will appear on the Report of the username that is signed into the device. Read What is a “username,” how is it used, and how many do I need? for more detailed information.

Special Information for Screen Accountability Testers

If you receive the Screen Accountability Report for someone you hold accountable and it says “No Screen Activity,” it could be for one of two reasons.

  1. The user has not installed the Screen Accountability software yet. The Screen Accountability software must be installed first. Once it is installed the Accountability Partner should start seeing image activity on the Screen Accountability Reports.
  2. The user is signed in with the wrong username. This can happen on family or multiple user accounts. Covenant Eyes attaches activity to the username signed in. If the wrong username is signed in, all activity will appear on the Report of the username that is signed into the device.

No matter the situation, good accountability is conversational. Always keep the lines of communication open. If you still have questions, feel free to call Customer Support at 877.479.1119.