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What Is It Like to Call Covenant Eyes Member Care?

Last Updated: November 9, 2021

Keith Rose
Keith Rose

Keith Rose holds a Master of Divinity degree and BA in Sacred Music. Keith worked with the Covenant Eyes Member Care Team for 15 years. He has also served as a Bible teacher, pastoral assistant, and music director at his local church. He's now the editor of the Covenant Eyes blog and the author of Allied: Fighting Porn With Accountability, Faith, and Friends. He lives in Hendersonville, North Carolina with his wife Ruby and daughter Winslow.

What do you need when everything is falling apart? You need someone who understands. You need someone with clear answers who won’t panic in an emotionally charged situation and is sensitive to the pain you’re going through. You need someone who cares.

At Covenant Eyes, we understand the devastation that porn causes. If you or someone you love is caught up in porn, it may feel like everything is falling apart. We’ve been supporting people on the journey away from porn for over 20 years, so we know what you’re going through. We know that when you decide to take the steps to protect yourself or your family digitally, you’re going to need a real human being to help you.

That’s why we have the Covenant Eyes Member Care team.

Get Help From Well-Trained Professionals

Having the right software tools is essential, whether you’re starting your own recovery journey from porn or looking to protect your family. But trying to sort through all the technology and jargon can be complicated. You need someone to explain the steps to take in a way that’s empathetic and easy to understand.

Member Care is who you speak to when you call us, email us, or chat through our website. They will answer your questions about our software and services and provide friendly, professional assistance to get you started. One new Covenant Eyes member said:

“I am a new member and I was so impressed by the service of the team. They spent so much time answering all of my questions and helping me get all of my devices set up. They were awesome!!!”—Covenant Eyes Member 

“The staff at CE are professional yet personal so when I speak with them, I feel like I do have allies at ‘home base.’ Thanks to you all.”—Covenant Eyes Member

Talk With Representatives Who Respect You and Your Privacy

Digital security is a huge concern, your relationships are vital, and pornography is a sensitive subject. How do you navigate delicate situations involving porn and relationships? Our Member Care team is deeply committed to respecting you and your privacy. We want you to feel comfortable calling us, whatever sadness or shame you’re facing in your personal life. You can trust our team to be discrete and confidential when you reach out to us.

“One thing I have loved about Covenant Eyes has been the great respect and kindness you have all shown me, along with your consummate professionalism. To a man at the lowest point of his life it has been the life-giving touch of Christ Himself.”—Covenant Eyes Member

“The representative was incredibly respectful.”—Covenant Eyes Member

Receive Support From Compassionate Individuals

At Covenant Eyes, we understand that software is only part of the solution. Member Care is about more than software and technology. They are caring individuals who are passionate about helping people quit porn, supporting spouses injured by porn, and protecting families from online temptation. They have a wealth of experience and can point you to the right resources for your unique situation.

“[The member care agent] was great! I was so impressed how she could explain basics about the internet that I’m clueless about and was very clear in her explanations.”—Covenant Eyes Member

“They were so helpful!!!  I’m dealing with a difficult teenage boy and they were so patient with me!!  I really appreciated it!”—Covenant Eyes Member

We also understand that when you’re in a tough spot the last thing you want to do is finagle an automated phone system. So we have a large team of representatives ready to assist you quickly. 

“What a wonderful thing you are doing! I certainly appreciated the immediate response to my needs as well as the kind, compassionate,  and knowledgeable customer service representative.”—Covenant Eyes Member

Find the Tools and Support You Need for Your Journey

Everyone’s journey is different. The challenges you face with porn are unique. But there are people here who care, who understand the pain you’re going through, and who are committed to helping you find victory. More than just technical support, they’re a group of caring people who will equip you with resources for the next step of your journey.

For more about Covenant Eyes Member Care and how to reach them, please see here!