Account Management

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I am having problems with my password.

You can reset your password from the login page of the Member Center. If you are still having trouble, our Customer Support team is always ready to help you with username/password problems.

My Accountability Partner did not receive an invitation e-mail.

Sometimes e-mails from Covenant Eyes accidentally get routed to the Spam folder. If your partner has not received the invitation e-mail and it’s not in Spam, we’ll help you resend the invitation.

What is a “username,” how is it used, and how many do I need?

Having more than one username allows you to tailor Covenant Eyes to individuals in your family or organization. Each username can be set up to use Accountability or Filtering or both services together.

What does “Partner not signed up” mean?

You may receive this message if your partner has not responded to the invitation e-mail.

I need Covenant Eyes, but don’t have a credit or debit card. Can I still sign up?

You can only sign up for Covenant Eyes without a credit or debit card by contacting Customer Support.

Can someone just log off if they don’t want to be monitored?

Covenant Eyes cannot simply be deactivated if someone knows the password.

How do I add or remove Accountability Partners?

You can add or remove Accountability Partners in the “Accountability Partners” section of the Member Center.

How do I switch from monthly to annual billing, or check when my billing will process?

To change from monthly to annual billing (or vice versa), please contact the Customer Support team.

I uninstalled, but I am still being billed. Why is this happening?

Uninstalling Covenant Eyes does NOT cancel your account. Call our Customer Support team if you would like to cancel.