Why can’t I generate an uninstall code?

To uninstall Covenant Eyes you need a proper uninstall code. You might not be able to generate an uninstall code because your username does not have rights to generate a code. If you were listed as a Child in our system, you will be prevented from generating this code by default. Otherwise, your Account Administrator may have manually turned off your ability to generate the code.

If you need to uninstall Covenant Eyes, contact your Account Administrator and ask him or her to generate an uninstall code for you. You can also ask that person to give you uninstall rights by having them sign in to My Account, clicking “Manage Users,” and selecting “Edit User” for your username.  There, they can give you the rights to generate an uninstall code, as well as make adjustments to the services you use.


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