The Filter seems to be blocking everything. What can I do?

There are two reasons why you may be having problems with your Filter.

First, you may be using a Filter level that’s too low for you. (Read: How do I set up my Filter?)

Second, your Filter may have lost its connection to the Filter servers. If that should happen, the Filter will put up the standard block page and not allow the Filter Guardian to override the block.

To resolve the problem, close the web browser. Then refresh Covenant Eyes by right-clicking on the Covenant Eyes icon and selecting “Refresh Covenant Eyes.” (On Windows versions prior to 5.0.4.49, this option will say “Restart.”) Once Covenant Eyes has refreshed, you can reopen your Web browser and continue surfing.

If this does not work, try restarting your computer.

If you continue to have trouble, contact our Customer Support Team.

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