Understanding the Screen Accountability Report

The Screen Accountability™ report is designed to help Accountability Partners easily review the screenshots that were captured through our screen monitoring technology. Screenshots in the report will include information about the date, time, browser/app, and title of page.

Currently, the Screen Accountability reports are only available as scheduled emailed reports. For now, neither users or partners will be able to generate a Screen Accountability report from My Account.

No Screenshots to Review

If Covenant Eyes has not detected any concerning screenshots, the summary at the top of the report will indicate there is nothing to review. The report will still provide several screenshots, selected at random, under “Other Screenshots” that give a complete picture of a user’s activity.

Screenshots to Review

When one or more “Concerning Screenshots” have been detected by Covenant Eyes, the summary at the top of the report will indicate that there are “Screenshots to Review.”

Concerning Screenshot is the term used when there are screenshots that screen monitoring has detected as potentially having concerning content. This could be a single screenshot or a series of screenshots. The concerning screenshot will not be immediately shown on the report so as not to immediately expose Accountability Partners to potential pornography. However, clicking on the Inspect Image button will allow the Partner to review the blurred image and temporarily reduce the blur for further clarification.

Activity Missing

If you receive a report for someone you hold accountable and it says “Activity Missing,” it could be for one of two reasons.

  1. The user has not installed the Screen Accountability software yet. The Screen Accountability software must be installed first. Once it is installed the Accountability Partner should start seeing image activity on the Screen Accountability reports.
  2. The user is signed in with the wrong username. This can happen on family or multiple user accounts. Covenant Eyes attaches activity to the username signed in. If the wrong username is signed in, all activity will appear on the report of the username that is signed into the device.

Having a conversation with the user about the missing activity will help to provide clarity.

Mobile Background Data

The mobile background data section will only appear on a member’s report if they are using our Screen Accountability service on their iOS device. 

For our iOS users, we’ve carried over the use of the device’s VPN service for our “whole device monitoring” feature. While we can’t capture any screenshots in applications outside of the Covenant Eyes browser, we can still monitor domains accessed by those other applications. We will then report only domains rated M and HM on the report in our new Mobile Background Data section of the Screen Accountability Report.

 

If there are no M or HM domains to report, we’ll let the partner know that there was no concerning mobile background data.

 

Other Screenshots

“Other Screenshots” are several images that were not detected as concerning by the Screen Accountability software. These screenshots give the partner a complete picture of what the user’s activity looked like over the time period of the report and gives the partner comfort that the software is working, even when nothing concerning is noted. The screenshots shown in this section are selected completely at random from the images captured from the user’s devices. The Partner will have the ability to examine each screenshot individually by clicking on it. However, these images are already blurred at the lowest level, so the Partner will not be able to reduce the blur any further.

If the Screen Accountability member only uses an iOS device and does not use the iOS CE browser at all during the reporting period this section will report that there are “No Other Screenshots.” In order for Screen Accountability to capture screenshots from an iOS user’s device, we encourage them to disable Safari and primarily use Covenant Eyes as their browser.

Image Inspector

If the Accountability Partner needs further clarity on a particular screenshot in the report, they will have the option to briefly reduce the level of blurring on it for a slightly clearer picture. The Image Inspector can be found by either clicking on the individual screenshot on the report or clicking on the Inspect Image button provided on each Concerning Screenshot. This will then allow the partner to “Decrease Blur.” For a brief amount of time, the screenshot in question will become clearer, though still blurred. There is a reset time in between the blur reduction so as to not expose an Accountability Partner for an unregulated amount of time.

 

 

FAQ:

How often will I receive the Screen Accountability report*?

How often you receive the report should match the frequency of the reports you were receiving prior to Screen Accountability’s release. The only exception will be if you or your Partner were receiving the report every 14, 21, or 30 days. The report will now be sent every seven days. Currently, Screen Accountability reports are sent at least once a week.

Are there any URLs or web addresses associated with the images on the report?

With the Screen Accountability reports, there are no URLs or web addresses associated with the screenshots. We will be able to report the time, date, app name, and window title for each image.

Why can’t I reduce the blur on an image from the report?

If you are inspecting an image on the report and there is no option to “Decrease Blur,” this means that this image is already at the lowest level of blur. Our Screen Accountability technology has two levels of blurring that are applied to each image detected. An image that has been detected as containing concerning content will be blurred more than an image that was not seen as having concerning content. A message below the image you are inspecting will alert you if the image is already at the lowest level of blur.

Can I call Customer Service to have them review a screenshot I have questions about?

Customer Service employees do not have access to any of these screenshots and would be unable to answer any questions about them. Accountability Partners and users should communicate with each other about the screenshots on the report to maintain a strong accountability relationship. The Image Inspector feature on our Screen Accountability reports should help to answer any questions the partner has.

Can I opt out of receiving the Screen Accountability report?

A user can choose to opt out from using the Screen Accountability service at any time. However, if you are a partner who is holding an individual accountable and they are using Screen Accountability, the only report you will receive for them is the Screen Accountability report. The only exception is that if the user failed to update to the Screen Accountability software on at least one of their devices, then partners will receive both a Screen Accountability report as well as an Internet Accountability report for the device with the older service.

Why are these screenshots shown on the report?

Our screen monitoring software selects screenshots that are likely to be Concerning Screenshots, but if there are none, we will instead display a selection of screenshots that are representative of the user’s device usage under the Other Screenshots section.

Why are the screenshots so fuzzy?

The screenshots on the report are blurred so as to keep the Accountability Partner safe from potentially explicit content as well as the user’s private information. All screenshots on the report will have some level of blurring regardless of whether they’re concerning content or not.

Become a Better Accountability Partner

Accountability is the most valuable when there is a regular conversation between the Accountability User and their Accountability Partner. We recommend setting up weekly meetings to discuss the report together.

Learn how to set up your Accountability relationship for success in our free Accountability Academy.

*Screen Accountability is a trademark of Covenant Eyes, Inc.