How do I know that Covenant Eyes is working properly?

 

Android™

  1. The Covenant Eyes app will be visible on the Android device. Look for the eye at the top, by the time, and/or the app icon.
  2. If neither one is visible, go to the Google Play Store and search for “Covenant Eyes” and install the Covenant Eyes app.
  3. In the next report, an Android device should be listed in the “Devices” module.
  4. If the icon is there, but Covenant Eyes does not seem to be working, use this article as a checklist.

iPhone®

  1. You’ll see the Covenant Eyes app on the device.

    (If the app is not found, go to the App Store and search for “Covenant Eyes.” Then, install the Covenant Eyes app.)
  2. When the Covenant Eyes app is installed, the VPN indicator will be visible at the top of the screen.
  3. In the next report, an iPhone should be listed in the “Devices” module.  *For details about reporting, read “Screen Accountability on iPhone®.”

Mac

  1. You should see a Covenant Eyes icon in the menu bar, at the top of the screen near the WiFi symbol. If you do not see the eye, then Covenant Eyes has not been properly installed on your Mac. Read: “How do I download and install Covenant Eyes on Mac?
  2. On older versions, make sure the eye is dark. If it is greyed out, or (on really old versions) closed, this means your username is not currently logged in. Click on the Covenant Eyes icon and then click “Sign in.” Use your username and password.
  3. This step only applies when using Internet Accountability. When you’re signed into Covenant Eyes, open a browser and start surfing the internet. Go to a site like ford.com and then click the eye icon. From the drop down menu, select “Show URL Log.” A new window will open on your desktop. You’ll see a list of URLs (web addresses) that the Covenant Eyes software has detected; ford.com will be at the top of the list. This means Covenant Eyes is monitoring your web activity. (If you are using Screen Accountability, this list will be empty because that service monitors screenshots, not URLs.)

Windows

  1. On most Windows computers, you will find Covenant Eyes in the Hidden Icons area. Click the white, up-pointing arrow (^) to view the Hidden Icons. Hovering over the blue, Covenant Eyes icon will reveal the username which is signed in. If you do not find the blue icon, then Covenant Eyes has not been properly installed on your machine. Read: “How do I download and install Covenant Eyes on Windows?
  2. If you are unable to visit a website and the eye icon is either crossed out or (on older versions) closed, this means your username is not currently signed in. Right-click on the eye icon and then click “Sign in.” Enter your username and password in the small window that appears.
  3. This step only applies when using Internet Accountability. When you’re signed into Covenant Eyes, open a browser and start surfing the internet. Then right-click the blue Covenant Eyes icon and click “Dashboard.” A new page will open in your browser. You’ll see a few options, click “Your activity on this computer.” A list of URLs (web addresses) that the Covenant Eyes software has detected should appear. This means Covenant Eyes is monitoring your web activity. (If you are using Screen Accountability™, this list will be empty because that service monitors screenshots, not URLs.)

Related reading

How can I tell if the Covenant Eyes Filter is working?

Install Covenant Eyes to all your devices

If you still aren’t sure that Covenant Eyes is working properly, call us at +1.989.720.8000 for free customer support.