How to cancel your account
There are two steps to canceling your Covenant Eyes account: uninstalling it from your computer and canceling your account.
- Uninstall your Covenant Eyes account by generating an uninstall code in your online account. Then go through the uninstall wizard on your computer. (Read: How do I uninstall Covenant Eyes?)
- Close your account by calling our Customer Support team toll-free at 877.479.1119 (or 989.720.8000 internationally).
Are you canceling for financial reasons? Call our Customer Support team and ask about our hardship program, and learn more about how Covenant Eyes fits into your budget.
Uninstalling Covenant Eyes does not cancel your account. You must call in to cancel.
How to reactivate your account
If you decide to rejoin Covenant Eyes at any point in the future, it’s easy! Just sign into “My Account” using the username and password you wish to restart.
You will see a notification box at the top informing you that your account has been deactivated. Click on the link to reactivate your account.
Once you have clicked on the link, you will be asked to confirm your name, address, and billing information, and to re-enter your credit card information. You will then be able to check and modify the settings for any users who were on your account when you canceled.