If you are using a Family Account, you can add, edit, or delete usernames at no change of cost. If you are using a Personal or Group account, your monthly bill may vary depending on the services you use.
Adding a User
In the sidebar, click “Manage Users.” From there, click on the “Add User” button in the upper right corner. You may also go directly to the Add User page by clicking here.
Enter the first name, last name, email address, and desired sign in information of the new user. Make sure you also select the correct time zone.
If you are on a Family Account, you will be asked whether this user is an Adult or Child. These roles adjust a number of defaults in our system. Most importantly, all Adult (Parent) users will by default receive Accountability Reports and adjust Filter settings for all Child users on the account. All Family Accounts with at least one Child user must have at least one Parent user on the account as well.
Currently, there is no way to switch an existing user between Adult and Child settings. If you did not set whether the user is an Adult or Child during the sign up process, then all users are set to Adult (Non-Parent). If you add a Child to your account later, you will also need to add an Adult (Parent) user.
Finally, choose whether you want them to use Accountability, or both Accountability and Filtering.
Once you have finished adding this user, click “Add User.”
Editing a User
To add or remove Filtering services for a particular user, click the gear icon next to that person’s name.
From there, you can change the user’s name and email address, change their time zone or add or remove Filtering.
You can also decide whether you want this user to be able to uninstall Covenant Eyes without your consent. By default, any user marked as Adult in our system can generate an uninstall code, but any user marked as Child will not.
Once you are done, hit “Save” to apply your changes.
Deleting a User
To delete a user, simply click the trash can icon by the user’s name. A confirmation screen will appear and you will click “Confirm” to delete the user or “Cancel” if you do not want to remove the user.