I have forgotten my username.

If you are trying to sign into your Covenant Eyes account (either the software itself or through “My Account”) and have forgotten your username, there are a number of ways you can recover it on multiple devices.

Windows

If you are currently signed into Covenant Eyes:

If you need to know your Covenant Eyes username and are already signed in, locate the Covenant Eyes icon in your system tray.*  Once you’ve located the Covenant Eyes icon, simply hover your cursor over top of the eye icon. NOTE: You do not need to click on the icon. Once you place your cursor over the icon, you should receive a message saying “Covenant Eyes ([your username] is signed in)”

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* The system tray is located by your date and time on your screen, typically in the bottom right corner. If you are unable to locate the Covenant Eyes icon directly in your system tray, check the hidden icons. The hidden icons can be found by clicking on the white arrow or chevron next to the system tray.

If you are NOT signed into Covenant Eyes:

Click on the Covenant Eyes icon in the system tray or hidden icons and select “Sign In” from the menu. You will either be signed in automatically, in which case you can refer to the steps above for locating your Covenant Eyes username, or you might see a Covenant Eyes “Sign In” box. In the sign in box, you should see your username listed or, if multiple people Covenant Eyes on this computer, you can select the dropdown menu and locate your personal username.

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Mac

If you are currently signed into Covenant Eyes:

Unlike Windows, locating your username on a Mac takes a few more steps. First, locate the Covenant Eyes icon; you should be able to find it at the top right of your screen near the WIFI bars. Once you have located the icon, click on it and a menu will appear. In the menu select “Show URL Log.” When the URL Log appears, at the very bottom of the log window you should see “Current User.” The username that is currently signed in will be listed.

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If you are NOT currently signed into Covenant Eyes:

Click on the Covenant Eyes icon in the system tray or hidden icons and select “Sign In” from the menu. You will either be signed in automatically, in which case you can refer to the steps above for locating your Covenant Eyes username, or you might see a Covenant Eyes “Sign In” box. In the sign in box, you should see your username listed or, if multiple people Covenant Eyes on this computer, you can select the dropdown menu and locate your personal username.

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Android™ phones and tablets

On your Android device, locate and open the Covenant Eyes app. At the top of the menu that appears, you should see the username listed.

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iPhone®, iPod touch®, and iPad®

You will only be able to locate your username if you are currently signed into the Covenant Eyes app for iPhone, iPod touch, or iPad. If you are currently signed in, locate “Settings” from the main screen of your device and scroll until you locate the Covenant Eyes app. Once you’ve opened Covenant Eyes from Settings, you will be able to find the username below the “Credentials” section.

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If your username is not in any of those locations, or if your username does not have services (such as Accountability Partner-only usernames), call our Customer Support Team toll-free at 877.479.1119 (or internationally at 989.720.8000). You will be asked to verify your identity.

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