I have forgotten my username.

If you are trying to sign into your Covenant Eyes account (either the software itself or through “My Account”) and have forgotten your username, there are two ways you can recover it.

First, if your username has either Accountability or Accountability and Filtering services, and you are using a computer with Covenant Eyes installed, click on the Covenant Eyes icon and select “Sign In”. If you are currently signed in then you will have to select “Sign Out” first and then choose “Sign In”. Once you’ve done that, a login box should appear on the screen with your username listed. If the computer is used by multiple people you may have to use the drop down in the login box to locate your username.





If your username is not in that list, or if your username does not have services (such as Accountability Partner-only usernames), call our Customer Support Team toll-free at 877.479.1119 (or internationally at 989.720.8000). You will be asked to verify your identity.

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