Covenant Eyes does what it can to limit conflicts with other applications on your computer. However, because other applications need to access the Internet, software conflicts can happen.
Some programs can conflict with the Covenant Eyes Filter. Generally, these are overcome by making adjustments to the Always Allow list. Other conflicts may come from applications like anti-spyware and firewall programs. These programs attempt to remove Covenant Eyes or block it from accessing the Internet.
In any case, you can receive free assistance from our Customer Support Team.
Required Covenant Eyes Files
Certain files are necessary for Covenant Eyes to run. You may have to configure your firewall or antivirus software to allow the following files through:
Covenant Eyes for Windows (Versions 22.214.171.124 and later) automatically installs browser extensions for Chrome, Firefox, and Internet Explorer. Due to regulations by Microsoft, there is no extension for Microsoft Edge, which affects our ability to determine if Internet activity is secondary, like an advertisement on a page, or an actual viewed page on that browser. Covenant Eyes for Mac (Versions 2.5.0 and later) automatically installs browser extensions for Chrome, Firefox, and Safari. These browser extensions are uninstalled as part of the Covenant Eyes uninstallation process.
While the browser extensions for Google Chrome, Mozilla Firefox, and Safari can be disabled separately, we recommend leaving them enabled for the greatest clarity in Accountability Reports.
Covenant Eyes versions 2.6.0 and later are compatible with Mac OS X 10.10 (Yosemite). You need to uninstall Covenant Eyes prior to upgrading your Mac operating system. If your Mac is running Mac OS X 10.11 (El Capitan), you must run Covenant Eyes version 2.8.4 or later, and if you’re running Mac OS X 10.12 (Sierra), you must run Covenant Eyes beta version 2.8.8b11.
Known Compatibility Issues
The Covenant Eyes website no longer supports Internet Explorer 8. (Internet activity will still be monitored.) We recommend that you switch browsers for an optimal viewing experience.
Covenant Eyes for Android currently has compatibility issues with the following devices:
- Barnes & Noble Nook tablets
Compatibility issues are with all versions of Windows (XP, Vista, 7, and 8, 8.1 and 10) unless otherwise stated:
- ContentProtect Pro (tested with the trial version)
- K9 Web Protection
- McAfee Total Protection Service on Windows 7
- Net Nanny
- Nvidia Forceware Network Access Manager
- Panda Global Protection 2010-2014
- Spyware Doctor with Antivirus 2010
- VMware Workstation (Windows 7 only)
- Webroot 2011 AntiVirus with Spyware Sweeper
- Webroot 2011 Internet Security Essentials
- Webroot 2011 Spy Sweeper
- WildTangent Web Driver
- Yahoo Anti-Spyware on Windows XP
The following programs will work with Covenant Eyes, but may require additional configuration:
- Avira Antivirus Premium
- McAfee Internet Security
- McAfee Total Protection Service (XP, Vista Only)
- Norton 360
- Norton Internet Security
- Panda Global Protection 2015 – 2016
- PC Tools Antivirus Free Edition
- PC Tools Internet Security (Trial)
- Registry Mechanic (Trial)
- Spyware Doctor 2010 (Trial)
- Symantec Endpoint Protection
- System Mechanic Professional
- Trend Micro Internet Security
- Webroot Secure Anywhere
- Windows Vista Parental Controls (Vista only)
Additionally, the newest versions of Covenant Eyes will no longer offer support for Windows XP or Windows Vista. A version created just for these users, 6.5.0, will always be available on the Covenant Eyes website under “downloads”. This will be the only version of Covenant Eyes available from the website that will work properly on XP or Vista machines.