Why does Covenant Eyes want me to disable my antivirus?

Users of Covenant Eyes for Windows Version 5.3.2 no longer need to disable antivirus during the installation process.

Due to improvements to how Covenant Eyes monitors several major browsers, as well as changes to how Covenant Eyes is installed, some anti-virus and other security software may consider it spyware and attempt to block installation. In order to accommodate for this, we strongly recommend that you temporarily disable your antivirus software (such as AVG, Norton, and McAfee) during the installation of Covenant Eyes.

We have included basic instructions for disabling or uninstalling some major antivirus providers below, but you should check directly with your antivirus provider for up-to-date instructions. Once Covenant Eyes is installed, make sure you re-enable your antivirus software.

Note: Some antivirus software may still ask if you wish to disable a Covenant Eyes file or process (“Covenant Eyes” should appear in the filename). If possible, select “Always Allow.”

Common Antivirus Software:

Windows Defender (Preinstalled on Windows 7 and 8) or Microsoft Security Essentials

During the Covenant Eyes installation process or soon after restarting your computer, Windows Defender (or Microsoft Security Essentials) may pop up with a Potential Threat warning. Click on the “Select an Action” dropdown and choose “Allow.” Then click “Apply Actions.”

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Avast

Visit Avast’s support site

  1. Find and right-click on the Avast! icon in your system tray at the bottom right of your screen.
  2. Hover your cursor over “Avast! Shields Control” and select “Disable Permanently.”
  3. Select “Yes” on the confirmation popup.

AVG

Visit AVG’s support site

  1. Right-click on the AVG icon in your system tray at the bottom right of your screen.
  2. Select “Temporarily Disable AVG Protection.”

Avira Antivirus

Visit Avira’s support site

  1. Right-click on the Avira icon in your system tray at the bottom right of your screen.
  2. Disable both “Enable Real-Time Protection” and “Web Protection.”

Bitdefender

Visit Bitdefender’s support site

  1. Double-click the Bitdefender icon in your system tray at the bottom right of your screen.
  2. Go to “Antivirus,” then click the gear icon.
  3. Turn the “Active Virus Control” switch to “Off.”

ESET Smart Security

Visit ESET’s support site

  1. Right-click the Eset icon in your system tray at the bottom right of your screen.
  2. Click “Temporarily Disable Protection.”
  3. Click “Temporarily Disable Firewall.”

FSecure Internet Security 2014

Visit FSecure’s support site

  1. Double-click the FSecure icon in your system tray at the bottom right of your screen.
  2. Select “Computer Security.”
  3. Select the “Tools” tab and click “Turn Off All Security Features.”

Kaspersky

Visit Kaspersky’s support site

  1. Right-click on the Kaspersky icon in your system tray at the bottom right of your screen.
  2. Select “Pause Protection.”

McAfee Internet Security

Visit McAfee’s support site

  1. Right-click the McAfee icon in your system tray at the bottom right of your screen.
  2. Select “Open McAfee Internet Security.”
  3. Select “Virus & Spyware Protection.”
  4. Select “Real Time Scanning” and click “Turn off.”
  5. Go back to the previous page and select “Web and Email Protection.”
  6. Select “Firewall” and click “Turn off.”

Norton 360/Internet Security

Visit Norton’s support site

  1. Right-click on the Norton icon in your system tray at the bottom right of your screen. Select “Disable Smart Firewall.” norton-1
  2. Select “Disable Antivirus Auto-Protect.” Select the duration (we suggest either permanently or until restart) and then choose OK. norton-2
  3. Right-click on the icon again and select “Disable Smart Firewall.” Select the duration (we suggest disabling it until restart or permanently) and then choose OK.
  4. After you have finished installing Covenant Eyes, right click on the Norton icon to re-enable both the Antivirus Auto-Protect and the Smart Firewall. norton-3

Panda Internet Security

Visit Panda’s support site

  1. Double-click the Panda icon in your system tray at the bottom right of your screen
  2. Select “Antivirus.”
  3. Individually select “Known Viruses,” “Unknown Viruses,” “Firewall,” “Identity Protection,” and “Vulnerabilities.” Switch the “On” switch to “Off” for each.

Trend Micro Internet Security

Visit Trend Micro’s support site

  1. Right-click the Trend Micro icon in your system tray at the bottom right of your screen.
  2. Uncheck the box next to “Protection Against Viruses & Spyware.”

Webroot SecureAnywhere

Visit Webroot’s support site

  1. Right-click the Webroot icon in your system tray at the bottom right of your screen.
  2. Select “Shut Down Protection.”

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