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Frequently Asked Questions




  • General Questions
  • - User/Privacy Agreement
  • - Does Covenant Eyes have software for the iPhone, Blackberry or Windows Mobile Device?

  • Signing Up Questions
  • - When signing up, who do I designate as Account Controller?
  • - When signing up, how do I make a filter guardian only username?

  • Account Maintenance Questions
  • - How Do I Download Covenant Eyes Software?
  • - How do I recover my username and/or password?
  • - How do I add usernames?
  • - How do I install Covenant Eyes on an additional computer?
  • - How do I change my password?
  • - How do I update my credit card information?

  • Technical Questions
  • - How Do I Use the CE Troubleshooting Tool?
  • - Does Covenant Eyes record or monitor what I type? (i.e. - Is It A Keylogger?)
  • - How do I set Covenant Eyes up to login automatically or manually?
  • - Is My Banking Information Secure?
  • - I can't sign in to Covenant Eyes. What should I do?
  • - I just changed my password online, and now I can’t login.
  • - How does Covenant Eyes interact with Internet Security Programs?
  • - What does a red “X” over my CE icon or a closed “eye” mean?
  • - How do I obtain Internet access at a Coffee Shop, Hotel, or Airport?
  • - What is the “Panic Button”?

  • Filter Questions
  • - How do I configure the Covenant Eyes Filter?
  • - The Filter seems to be blocking everything. What can I do?

  • Accountability Partner/Report Questions
  • - What is Title Reporting?
  • - Can I View My Own Report?
  • - My accountability partner did not receive their invitation e-mail, and they checked their spam and junk folders. How do I resend the request email?
  • - How does an Accountability Partner sign up?
  • - Why aren't my partners receiving accountability reports for me?
  • - How do I add or remove Accountability Partners?
  • - How long will it take to receive a report after my partner confirms the request?
  • - I didn't go to this site. Why is it on my report?
  • - What does an Accountability Report look like?
  • - What is the Covenant Eyes Report Rating System?