Administrator Directions
You are here: Frequently Asked Questions / Large Account Management and Administrative Privileges
Note: The first five steps must precede anything you do in the topic area (if you have not already logged in previously).
- Go to www.covenanteyes.com
- Left-click once on the "Member Center" button at the upper right corner of the web page.
- Type your "Username" and "Password" and click "Login."
- In the "Member Center," go to the "Account Administrator" area and click on your desired destination.
- To perform specific Administrator functions, please refer to the below list and click on the desired link(s):
| Topic | Section |
| Manage Usernames | A-G |
| Deleting a Username or Multiple Usernames | A |
| Adding Usernames | B |
| Editing Username Information | C |
| View an Individual's Detailed Browsing Logs | D |
| View and Individual's Accountability Report | E |
| Save Your List of Usernames' Information to your Computer | F |
| Changing an Accountability Partner | C |
| How to Use the "Manage Usernames" | G |
| View Report Summaries | H |
Manage Usernames
Section A: Deleting a User or Multiple Users
- In the "Viewing Usernames on Account" view of the "Member Center," find the user name you want to delete.
- In the column that has a red "X" above it, left-click on the white box on the same row(s) as the username(s) you desire to remove. (You'll know if you have selected the white box if there is a black check mark in it.)
- After you have checked the white box(es) for the username(s) you want to remove, left-click once on the "Remove Users(s)" button near the top of the Administrator page.
- If you are done with administration window, don't forget to "Logout" if you're finished with the "Member Center."
Section B: Adding a User
- Near the top of the "Viewing Usernames on Account" view of the "Member Center," left-click once on the "New User" button.
- Fill in all the information. You will need the following information:
Username
Password
User's Title (Mr., Miss, Mrs., etc.)
User's Full Name
User's Email Address
User's Daytime / Work Phone Number
User's Evening / Home Phone Number
Verification Question
Verification Answer
Adding Accountability Partners
-If you would like to choose a partner from the list of existing users on your account, left-click once on the arrow that is next to the "Add Partner Now" box.
-You could also request a partner by typing in the desired partner's email address.
Is the user being added a "Regular User" or an "Accnt. Partner." Left-click once in the "white box" next to the function you want the username to have.
When you are done entering in all the information, left-click once on the "Create" button.
- If you are done with administration window, don't forget to "Logout" if you're finished with the "Member Center."
Section C: Editing User Information
- Make sure you are in the "Viewing Usernames on Account" view of the "Member Center."
- Left-click once on the "pencil" icon near the username you desire to edit.
- In the "Admin Control -- Editing Username," change the information that needs to be changed for that username.
- Adding, Requesting and Deleting Accountability Partners
If you would like to choose a partner from the list of existing users on your account, left-click once on the arrow that is next to the "Add a Partner" box. To save this change to the username, left-click once on the "Save" button.
You could also request a partner by typing in the desired partner's email address. To save this change, left-click once on the "Save" button.
To delete a partner, left-click on the white box next to the existing partner until you see a black check mark appear in it. Then click on the "Save" button.
If you are done with administration window, don't forget to "Logout" if you're finished with the "Member Center." If you need to continue working in the Administration Area, please click on "Return to Admin Home Page."
Section D: View a User's Detailed Browsing Logs
- Make sure you are in the "Viewing Usernames on Account" view of the "Member Center."
- Left-click once on the "magnifying glass" icon near the username you desire to see the Accountability Logs for.
- On the "Detailed Log for your partner..." page, please select the "View logs between" date by left-clicking once on each of the down arrows to select the month, day, and year of the starting date of the logs you want to view. Do the same process for the "and" section.
- Left-click once on "Go."
- The detailed browsing logs for that user should come up in a few moments.
Section E: View an Individual's Accountability Report
- Make sure you are in the "Viewing Usernames on Account" view of the "Member Center."
- Left-click once on the "pointed finger" icon near the username you desire to see the detailed browsing logs for.
- On the "Viewing Reports for..." page, please select the "Start From" date by left-clicking once on each of the down arrows to select the month, day, and year of the starting date of the reports you want to view. Do the same process for the "Until" section.
- Left-click once on "Go" after you have selected the desired range of time for the reports.
- The accountability reports for that user should come up in a few moments.
Section F: To Save Account Information to Your Computer
These directions are for Internet Explorer.
- Make sure you are in the "Account Administration" area of the "Member Center."
- Left-click once on the "Export" button.
- On the "Do you want to save this file?" window, left-click once on the "Save" button. (This saves the account information to your computer in a file that can be opened up by a spreadsheet program like Excel or Quattro Pro.)
- In the "Save As" window, left-click once on the down arrow next to the "Save in:" box. Select "Desktop" (or your desired file folder). Left-click once on the "Save" button.
- When the "Download complete" box appears, you can select "Open" to view the file or you can left-click once on "Cancel" to close the window.
Section G: How to Use the "Manage Usernames"
This section is meant to help you understand the account administrator feature of "Manage Usernames" and the ways you can use the information in the "Partners," "Last Login," and "CE Version" columns.
Partner(s): this column is meant to show you who the user has as a partner. The user may already have requested a partner, but the person requested might not have checked their email or the request email may have been put into the spam folder by the spam blocker. Here are a few ideas to help you administrate the partner set up process for your account users:
- Remind the user on your account to contact their potential partner, letting them know they are going to need to check their email and sign up to be a partner if they desire to keep the user accountable by receiving the reports. The user will also want to notify the potential partner to check their spam folder for the partner request email from Covenant Eyes.
- Even though, you, the administrator, do not receive the reports, you can still view them. To view them check Section E: View an Individual's Accountability Logs or Section D: View a User's Detailed Browsing Logs.
Last Login: this column helps you to know if a user has logged in recently. It tells you the date and time. Here are a few applications for utilizing this feature:
- The user may not have been on the Internet since the last login date or is using a computer that is unmonitored by Covenant Eyes.
- If you see that the "Last Login" date and time was a number of days ago, this could mean...
-the user may have uninstalled Covenant Eyes (the administrator does not receive email notifications of when account users have generated the uninstall code for Covenant Eyes, just their designated partners do) or
-he never logged out of Covenant Eyes or turned off his computer since the last time and date
- "No Login Dates" and "Unknown" (in the "CE Version" column) means the user has not installed Covenant Eyes and has not logged in with their user name from this account. (They may have signed up previously and might still be using their old account.)
- If you encounter a different scenario, please contact us. The information you provide only helps make the program more useful to you and others in the future. Thank you for your help.
CE Version: this column tells you the version of Covenant Eyes the person is using. The information in this column can be understood in a few ways:
- If you see "Unknown," that means the person might not have logged into Covenant Eyes at all and they could potentially be unmonitored.
- Helps you know who to notify if they are on an older version of Covenant Eyes. Generally speaking, with each change made to Covenant Eyes, the higher the version number, the more stable and more features Covenant Eyes supports. Reminder: All Covenant Eyes upgrades are FREE and all Technical Support is FREE: 1-877-479-1119. The Technical Support staff is available if a user needs help with uninstalling an older version of Covenant Eyes to put a newer version on.
If you have further questions, please don't hesitate to e-mail Covenant Eyes at resources@covenanteyes.com or contact us.
Thank you for allowing Covenant Eyes to serve you.
For additional information please Contact Us.
Last updated: 2008-02-07