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Frequently Asked Questions




  • General Questions
  • - What is Covenant Eyes Accountability and Filtering Software?
  • - Does Covenant Eyes have software for the iPhone, Blackberry or Windows Mobile Device?
  • - User/Privacy Agreement

  • Signing Up Questions
  • - When signing up, who do I designate as Account Controller?
  • - When signing up, how do I make a filter guardian only username?
  • - What is the organizational (business, church, ministry, synagogue, etc.) price for Covenant Eyes software?
  • - What is the Individual or Family price for Covenant Eyes software?

  • Account Maintenance Questions
  • - How do I add usernames?
  • - How do I recover my username and/or password?
  • - How do I change my password?
  • - How do I install Covenant Eyes on an additional computer?
  • - How do I update my credit card information?

  • Technical Questions
  • - Covenant Eyes won’t login. What should I do?
  • - I just changed my password online, and now I can’t login.
  • - What does a red “X” over my CE icon or a closed “eye” mean?
  • - How do I set Covenant Eyes up to login automatically or manually?
  • - How does Covenant Eyes interact with Internet Security Programs?
  • - How do I obtain Internet access at a Coffee Shop, Hotel, or Airport?
  • - What is the “Panic Button”?

  • Filter Questions
  • - How do I configure the Covenant Eyes Filter?
  • - The Filter seems to be blocking everything. What can I do?
  • - Will there be a Covenant Eyes Filter available for Mac users any time soon?

  • Accountability Partner/Report Questions
  • - How does an Accountability Partner sign up?
  • - My accountability partner did not receive their invitation e-mail, and they checked their spam and junk folders. How do I resend the request email?
  • - How do I add or remove Accountability Partners?
  • - Why aren't my partners receiving accountability reports for me?
  • - How long will it take to receive a report after my partner confirms the request?
  • - I didn't go to this site. Why is it on my report?
  • - What does an Accountability Report look like?
  • - What is the Covenant Eyes Report Rating System?